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About the role
Key responsibilities & impact- Travel as necessary to maintain an in-person dealership presence.
- Build strong relationships with key dealership stakeholders, including Dealer Principals, General Managers, and other leadership.
- Present ROI, performance insights, and opportunities to maximize utilization of the PureCars and AutoAlert platforms and solutions.
- Schedule recurring business reviews and strategic planning sessions with dealership stakeholders and customer champions.
- Strengthen and maintain long-term relationships with assigned clients.
- Serve as a trusted advisor by consulting and developing strategic recommendations with dealership leadership.
- Regularly review dealership assets, platform settings, user access, and utilization with client leadership.
- Identify opportunities for organic growth and additional product adoption while ensuring customers maximize the value of the PureCars and AutoAlert product portfolio.
- Monitor dealership performance metrics and demonstrate the value of PureCars and AutoAlert through data-driven recommendations and process improvements.
- Increase client knowledge and adoption of PureCars and AutoAlert products and solutions through education and consultation.
- Identify, develop, and cultivate customer advocates for PureCars and AutoAlert.
- Represent the voice of the customer internally by collaborating with Sales, Product, Engineering, Marketing, Operations, Finance, and other cross-functional teams.
- Hold customers accountable for agreed-upon success plans and platform utilization.
- Coordinate and promote customer training to ensure dealerships receive the level of service and support they expect.
- Maintain a strong working knowledge of the PureCars and AutoAlert product suites.
- Complete and submit required reports, documentation, and administrative tasks while following company policies and procedures.
- Meet regularly with leadership to discuss client health, initiatives, opportunities, and progress toward established goals.
- Promote adoption and utilization of customer-facing tools, reporting, and marketing resources available through the PureCars and AutoAlert platforms.
- Guide customers to the appropriate support, training, and customer success resources as needed.
- Perform other duties as assigned.
Requirements
What you’ll need- Minimum of 5 years of automotive industry experience preferred.
- Bachelor's degree preferred.
- Previous account management, customer success, or customer support experience required.
- Experience with consultative, solution-based, or strategic selling approaches.
- Strong presentation and communication skills with the ability to lead customer meetings, training sessions, and executive business reviews.
- Demonstrated attention to detail and commitment to accurate recordkeeping.
- Excellent written and verbal communication skills with the ability to clearly articulate ideas and recommendations.
- Exceptional customer-facing skills with the ability to build credibility and trust with internal and external stakeholders.
- Strong analytical and problem-solving skills with the ability to evaluate customer needs and develop effective solutions.
- Working knowledge of the automotive retail industry, market trends, and competitive landscape.
- Strong understanding of customer success principles and SaaS technology adoption.
- Demonstrated knowledge of the PureCars and AutoAlert product portfolio is preferred.
Benefits
Comp & perks- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Consultative SellingSolution-Based SellingStrategic SellingRecordkeepingData-Driven RecommendationsPerformance Metrics MonitoringProduct KnowledgeCustomer Training Coordination
Soft Skills
Communication SkillsAttention to DetailCustomer-Facing SkillsRelationship BuildingTrust Building
Certifications
Bachelor's Degree