Pulley

Customer Success Manager

• Lead customer relationships focused on driving value across Pulley’s product and services
• Serve as a consultant by recommending best practices and strategies for deeper Pulley usage
• Own customer retention, renewal performance, and risk mitigation
• Partner cross-functionally with Product, Support, and Implementation to improve the customer journey
• Gather and translate customer feedback to inform Pulley’s roadmap
• Lead team initiatives or projects to improve CX operations and processes

Performance Marketing

• Own and scale Pulley's paid social programs across LinkedIn, Meta, and other platforms, driving customer acquisition and pipeline generation.
• Plan, launch, and optimize paid social campaigns, including strategy, bidding, creative testing, audience targeting, and landing page alignment.
• Design and execute experiments to expand reach into new platforms, audiences, and creative formats.
• Partner extensively with design and content agencies to develop high-performing ad creative and test new messaging approaches.
• Analyze campaign performance against key metrics (CAC, conversion rates, pipeline generated) and adjust strategies to maximize ROI.
• Perform regular account audits to identify optimization opportunities and ensure budget is allocated efficiently.
• Support and optimize Pulley's Google Ads program, refining keyword targeting, bid strategies, and ad copy to improve conversion rates.
• Identify gaps in search coverage and expand campaigns to capture high-intent traffic.
• Collaborate with the Growth Optimization Manager to align paid search efforts with landing page optimization and conversion testing.
• Monitor performance metrics and adjust tactics based on data-driven insights.
• Surface new opportunities for testing across channels and coordinate with the team to plan, execute, and monitor experiments for continuous optimization.
• Actively participate in team planning sessions, contributing new ideas and creative concepts for prioritization.
• Explore expansion into additional performance channels such as display advertising, OTT video, or other emerging platforms as opportunities arise.
• Work cross-functionally with Growth, Sales, Product Marketing, and Operations teams to ensure cohesive execution and alignment on growth goals.

Performance Marketing Manager

Full-stack Engineer

• Define and champion technical quality standards across the engineering organization
• Collaborate with engineering and product leadership to align the technical roadmap with company objectives and balance feature delivery with codebase health
• Mentor and provide technical direction to designated architects for Golang, Python, TypeScript, DevOps, Data & Persistence, and Orchestration
• Create standards for building robust, scalable systems including monitoring, automated testing, deployment pipelines, and development best practices
• Diagnose systemic issues that lead to technical debt and implement organizational solutions to prevent future problems
• Build systems to measure, track, and systematically address existing technical challenges
• Review technical documents and proposals

Lead Software Architect

DevOps Engineer

• Design and implement scalable deployment infrastructure, CI/CD pipelines, and release automation systems
• Set technical direction for platform infrastructure and lead architecture decisions that improve system reliability, observability, and operational excellence
• Build and maintain monitoring, alerting, and logging infrastructure to ensure high system availability
• Develop internal tooling and platforms that accelerate engineering velocity and reduce operational overhead
• Collaborate with backend engineers to optimize application performance and infrastructure efficiency
• Establish best practices for infrastructure-as-code, container orchestration, and cloud resource management
• Champion operational excellence through automated testing, deployment guardrails, and incident response procedures
• Mentor engineers on DevOps practices and help establish a culture of reliability across the team

Staff Backend Engineer, DevOps

Product Marketing

• Design and build systems that power the go-to-market engine, blending marketing, sales ops, analytics, and engineering
• Build GTM workflows: automate outbound prospecting, lead scoring, and follow-ups using tools like Clay, Zapier, APIs, and AI-native platforms
• Supercharge sales: design pipelines that surface high-intent prospects, accelerate deal velocity, and improve forecasting and forecasting accuracy
• Experiment & Iterate: rapidly test campaigns, content workflows, and analytics dashboards and double down on what works
• Connect the stack: own integrations across CRM, marketing tools, and sales systems to ensure smooth handoffs and accurate data
• Insights to Action: use AI and analytics to uncover market opportunities, build ROI models, and provide decision support to GTM leaders
• Scale Learnings: document workflows, templatize playbooks, and make systems reusable across the organization
• Serve as the first GTM engineering hire: define approach, shape Pulley’s commercial engine, and accelerate revenue growth

GTM Engineer

Sales Operations Manager

• Architect and manage the complete customer journey from lead capture through renewal; partner with Sales leadership to support AEs, Account Management, and SDR teams
• Manage end-to-end prospect and customer lifecycle from lead generation through closed deals, invoicing, and renewals
• Design and implement bespoke technical solutions, API integrations, and workflow automation across the revenue tech stack
• Build and maintain complex Salesforce configurations including custom objects, fields, workflows, process builders, and dashboards
• Integrate and optimize revenue tools (Clay, Outreach, Chilipiper, Seamless.ai, Crunchbase, document generation/signature platforms, marketing automation and attribution tools)
• Maintain data hygiene, build automated reporting, and create actionable insights across the revenue funnel
• Debug integration issues, optimize API connections, and solve technical challenges in revenue operations
• Build scalable processes and systems to support rapid team and customer growth
• Collaborate cross-functionally with Internal Tools, Marketing, and Revenue Strategy teams to optimize the customer experience

Senior Sales Operations Manager

Business Operations

• Support finance and revenue operations and work cross-functionally across the company
• Own essential workflows powering day-to-day business such as managing the invoice process
• Power CRM hygiene with AI tooling
• Responsible for new initiatives across pricing, revenue operations, GTM strategy, core finance, data, and company reporting
• Hands-on, high-impact operational work to keep the team fast, clear, and accountable
• Collaborate across teams and jump into ad-hoc tasks as needed
• Role based onsite in NYC office

Business Operations Associate

Executive Assistant

Careers Administration Virtual Assistant (Remote) Remote Work Type: Full Time Apply Now What we're looking for: Pulley is looking for a Virtual Assistant to join a team based in New York City. This is a remote position. This is a great opportunity for someone who has some virtual assistant experience and is looking to learn and grow quickly in their career. What type of duties you'll be responsible for (but not limited to): Prepare customer spreadsheets and keep online records Electronic document filing and organization Email and calendar management Create presentations in Google Slides and Powerpoint Make travel arrangements and book accommodations Respond to email s and phone calls Organize calendars of teammates Perform market research Your background should look like: Qualifications: At least 1 year proven experience as a Virtual Assistant or relevant role Able to work USA working hours Excellent English communication skills both written and verbal Excellent organizational skills Excellent time management skills Experience with word-processing software and spreadsheets (e.g. MS Office) Knowledge of online calendars and scheduling (e.g. Google Calendar) Excellent phone, email and instant messaging communication skills Tech Savvy Proactive attitude Technical Requirements: Working Webcam Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM Main Internet Service Speed: at least 25 mbps Backup Internet Service Please complete this form to be considered: https://forms.gle/mJXribwSrNJeM9jh6 Submit Your Application You have successfully applied You have errors in applying Apply With Resume * First Name * Middle Name Last Name * Email * Mobile Phone Social Network and Web Links Provide us with links to see some of your work (Git/ Dribble/ Behance/ Pinterest/ Blog/ Medium) + Employer + Add Employer Education + Add Education

Virtual Assistant

Customer Support

• Diagnose and resolve advanced product issues by using Pulley’s technical resources, advanced diagnostic techniques, and SME collaboration
• Serve as a subject matter expert across Pulley’s advanced features, integrations, and industry specific workflows workflows
• Conduct training sessions and webinars for both customers and teammates
• Identify root causes of customer pain points and partner with Product, Engineering, and Design on long-term fixes
• Lead initiatives to improve support processes, reduce recurring issues, and strengthen problem-solving frameworks
• Create clear and precise communications, including customer-facing Help Center content and internal templates
• Analyze support trends to recommend and lead initiatives that improve quality, reduce incoming volume, and enhance tooling
• Stay ahead of product releases and industry trends to ensure support readiness and proactive communication
• Build trusted relationships with high-value customers by providing tailored support and anticipating their needs
• Turn customer feedback into actionable insights that inform product improvements and team processes
• Work with Product and Engineering teams to hone in on the needs of founders to help shape the future of Pulley’s product offerings