Pulley

Business Operations

• Support finance and revenue operations and work cross-functionally across the company
• Own essential workflows powering day-to-day business such as managing the invoice process
• Power CRM hygiene with AI tooling
• Responsible for new initiatives across pricing, revenue operations, GTM strategy, core finance, data, and company reporting
• Hands-on, high-impact operational work to keep the team fast, clear, and accountable
• Collaborate across teams and jump into ad-hoc tasks as needed
• Role based onsite in NYC office

Business Operations Associate

Executive Assistant

Careers Administration Virtual Assistant (Remote) Remote Work Type: Full Time Apply Now What we're looking for: Pulley is looking for a Virtual Assistant to join a team based in New York City. This is a remote position. This is a great opportunity for someone who has some virtual assistant experience and is looking to learn and grow quickly in their career. What type of duties you'll be responsible for (but not limited to): Prepare customer spreadsheets and keep online records Electronic document filing and organization Email and calendar management Create presentations in Google Slides and Powerpoint Make travel arrangements and book accommodations Respond to email s and phone calls Organize calendars of teammates Perform market research Your background should look like: Qualifications: At least 1 year proven experience as a Virtual Assistant or relevant role Able to work USA working hours Excellent English communication skills both written and verbal Excellent organizational skills Excellent time management skills Experience with word-processing software and spreadsheets (e.g. MS Office) Knowledge of online calendars and scheduling (e.g. Google Calendar) Excellent phone, email and instant messaging communication skills Tech Savvy Proactive attitude Technical Requirements: Working Webcam Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM Main Internet Service Speed: at least 25 mbps Backup Internet Service Please complete this form to be considered: https://forms.gle/mJXribwSrNJeM9jh6 Submit Your Application You have successfully applied You have errors in applying Apply With Resume * First Name * Middle Name Last Name * Email * Mobile Phone Social Network and Web Links Provide us with links to see some of your work (Git/ Dribble/ Behance/ Pinterest/ Blog/ Medium) + Employer + Add Employer Education + Add Education

Virtual Assistant

Customer Support

• Diagnose and resolve advanced product issues by using Pulley’s technical resources, advanced diagnostic techniques, and SME collaboration
• Serve as a subject matter expert across Pulley’s advanced features, integrations, and industry specific workflows workflows
• Conduct training sessions and webinars for both customers and teammates
• Identify root causes of customer pain points and partner with Product, Engineering, and Design on long-term fixes
• Lead initiatives to improve support processes, reduce recurring issues, and strengthen problem-solving frameworks
• Create clear and precise communications, including customer-facing Help Center content and internal templates
• Analyze support trends to recommend and lead initiatives that improve quality, reduce incoming volume, and enhance tooling
• Stay ahead of product releases and industry trends to ensure support readiness and proactive communication
• Build trusted relationships with high-value customers by providing tailored support and anticipating their needs
• Turn customer feedback into actionable insights that inform product improvements and team processes
• Work with Product and Engineering teams to hone in on the needs of founders to help shape the future of Pulley’s product offerings

Pulley

Business Operations Associate

Virtual Assistant

Product Support Specialist

Lead Product Manager, Equity