Pulley

Account Manager

• Keep a current view of your account's full project portfolio — not to manage individual projects, but to represent the program confidently, catch patterns early, and keep everyone aligned
• Be the go-to contact for decision-makers throughout the account. Build trust through consistent, proactive communication. Lead regular check-ins and monthly account reviews, and partner with the Account Executive on QBRs and renewals. When needed, represent the customer in city and AHJ meetings alongside our Permit Ops team
• As the account grows, onboard new stakeholders on both sides — training new members of the customer's team and bringing in outside collaborators like architects and engineers of record
• Act as the internal voice of the customer. Turn what you're hearing from the account into clear, useful input for Regional Leads, Head of Permitting, Operations, Product, or Sales. Help unblock issues only the customer relationship can solve, and push for process improvements that make the program work better for everyone

Strategic Account Lead

Project Manager

• Gain a deep understanding of local permitting rules across various markets
• Act as a trusted advisor, guiding clients through intricate approval processes
• Build and maintain strong relationships with municipal staff
• Oversee multiple permitting projects simultaneously
• Work with internal teams from product, engineering, and leadership

Project Manager – Permitting

Project Manager, Permitting

• Gain a deep understanding of local permitting rules across various markets
• Act as a trusted advisor, guiding clients through intricate approval processes to achieve fast and efficient outcomes
• Build and maintain strong relationships with municipal staff, working together to accelerate approval times
• Oversee multiple permitting projects simultaneously, ensuring that each hits key milestones and moves swiftly to completion while anticipating and resolving potential permitting roadblocks
• Work with internal teams from product, engineering, and leadership to continuously improve Pulley’s platform and enhance the client experience.

People Operations

• Own the employee lifecycle. From onboarding to offboarding and everything in between.
• Oversee total rewards. Leveling, compensation cycles, and benefits administration.
• Build the performance and development engine. Lead the performance review process, design the manager enablement program, and operationalize internal pulse surveys.
• Be the trusted point for employee relations. Sensitive issues handled with care, discretion, and judgment.
• Be the bridge between the company and the technology we use. Hardware procurement, software access provisioning and deprovisioning, and partnering with Engineering / IT on security.
• Steward compliance and policy. Maintain the Pulley Employee Handbook, coordinate visa sponsorship, and organize People docs so employees can self-serve.
• Further belonging. Celebrations, swag, milestones, offsites, and the rituals that make Pulley feel like Pulley.

Architect

• Detailed review of plans for code compliance, missing information and inconsistencies
• Evaluate review comments and markups for accuracy and clarifying compliance rationale
• Short-form written clarification of review and compliance rationale
• Using a simple web-app interface is necessary; comfort with screens and PDF plan review essential

Commercial Plans Examiner – Architectural

• Gain a deep understanding of local permitting rules across various markets
• Act as a trusted advisor, guiding clients through intricate approval processes to achieve fast and efficient outcomes
• Build and maintain strong relationships with municipal staff
• Oversee multiple permitting projects simultaneously, ensuring that each hits key milestones
• Work with internal teams from product, engineering, and leadership to continuously improve Pulley’s platform