Strategic Account Lead

Pulley

Own 1–2 large enterprise accounts at Pulley, bridging customer needs with internal teams. Support construction projects through proactive management and communication across stakeholders.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $120,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Keep a current view of your account's full project portfolio — not to manage individual projects, but to represent the program confidently, catch patterns early, and keep everyone aligned
Be the go-to contact for decision-makers throughout the account. Build trust through consistent, proactive communication. Lead regular check-ins and monthly account reviews, and partner with the Account Executive on QBRs and renewals. When needed, represent the customer in city and AHJ meetings alongside our Permit Ops team
As the account grows, onboard new stakeholders on both sides — training new members of the customer's team and bringing in outside collaborators like architects and engineers of record
Act as the internal voice of the customer. Turn what you're hearing from the account into clear, useful input for Regional Leads, Head of Permitting, Operations, Product, or Sales. Help unblock issues only the customer relationship can solve, and push for process improvements that make the program work better for everyone

Requirements

What you’ll need

4–8 years of experience in project management, program management, or a related client-facing role
Background in construction, real estate, architecture, permitting, or a related field — enough fluency to read project status, understand permitting terminology, spot risks early, and communicate credibly
Genuinely customer-obsessed — you treat the customer's goals as your own, you're proactive before they have to ask, and you're energized by being the person they most trust and rely on
Demonstrated ability to go deep on a large, complex project or program — comfortable overseeing concurrent workstreams and knowing exactly when to zoom in
Strong communicator — you write clearly, respond quickly, and know how to translate complex updates into crisp, customer-facing language that builds confidence
A track record of building genuine relationships with stakeholders, with the presence to represent a client's interests credibly
Highly organized with sharp attention to detail — you build systems to make sure things don't slip
Comfortable working cross-functionally without direct authority — you know how to align teams, route the right information to the right people, and drive outcomes through influence and collaboration

Benefits

Comp & perks

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ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project ManagementProgram ManagementPermitting TerminologyRisk IdentificationComplex Project Oversight

Soft Skills

Strong CommunicationProactive Customer FocusRelationship BuildingOrganizational SkillsCross-Functional Collaboration