Public View, a BCN Group company

Azure Support Engineer

Public View, a BCN Group company

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Salary

💰 £30,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudCyber SecurityFirewallsGoogle Cloud PlatformOracle

About the role

  • Providing proactive advice on resource cost optimization, compute rightsizing, security and governance aligned with Microsoft’s Cloud Adoption and Well Architected Frameworks.
  • Providing a point of escalation for tickets from our centralized support function for specific Azure platform and resource related issues.
  • Liaise with Microsoft for escalations via our Premier support service.
  • Take ownership of incidents and problem tickets assigned to you and manage through to a successful resolution.
  • Manage the timely resolution of tickets assigned to you.
  • Complete build and configuration changes on our customer’s Azure platforms as part of our change catalogue.
  • Meeting with customers to review cost and best practice recommendations generated by our toolsets.
  • Configure alerts using our best-in-class cloud monitoring platform.

Requirements

  • Microsoft Azure experience would be preferred but other public cloud platform experience such as AWS, GCP or Oracle would be accepted.
  • Awareness of Microsoft’s Cloud Adoption and Well Architected Frameworks
  • Experience of working in a support or service desk environment
  • Microsoft Certified: Azure Administrator Associate (AZ-104) or equivalent
  • Knowledge of networking principles ideally in public cloud
  • Foundational knowledge of firewalls, whether PaaS or 3rd party network virtual appliances
  • Experience of supporting Windows Server environments (Windows Server 2016, 2019, 2022)