1st Line Business Central Support Analyst, D365
Infinity Group UK
Azure Support Engineer
Public View, a BCN Group company
full-time
Posted on:
Location: 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £30,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudCyber SecurityFirewallsGoogle Cloud PlatformOracle
About the role
- Providing proactive advice on resource cost optimization, compute rightsizing, security and governance aligned with Microsoft’s Cloud Adoption and Well Architected Frameworks.
- Providing a point of escalation for tickets from our centralized support function for specific Azure platform and resource related issues.
- Liaise with Microsoft for escalations via our Premier support service.
- Take ownership of incidents and problem tickets assigned to you and manage through to a successful resolution.
- Manage the timely resolution of tickets assigned to you.
- Complete build and configuration changes on our customer’s Azure platforms as part of our change catalogue.
- Meeting with customers to review cost and best practice recommendations generated by our toolsets.
- Configure alerts using our best-in-class cloud monitoring platform.
Requirements
- Microsoft Azure experience would be preferred but other public cloud platform experience such as AWS, GCP or Oracle would be accepted.
- Awareness of Microsoft’s Cloud Adoption and Well Architected Frameworks
- Experience of working in a support or service desk environment
- Microsoft Certified: Azure Administrator Associate (AZ-104) or equivalent
- Knowledge of networking principles ideally in public cloud
- Foundational knowledge of firewalls, whether PaaS or 3rd party network virtual appliances
- Experience of supporting Windows Server environments (Windows Server 2016, 2019, 2022)
