Public View, a BCN Group company

Support Engineer

• Providing proactive advice on resource cost optimization, compute rightsizing, security and governance aligned with Microsoft’s Cloud Adoption and Well Architected Frameworks.
• Providing a point of escalation for tickets from our centralized support function for specific Azure platform and resource related issues.
• Liaise with Microsoft for escalations via our Premier support service.
• Take ownership of incidents and problem tickets assigned to you and manage through to a successful resolution.
• Manage the timely resolution of tickets assigned to you.
• Complete build and configuration changes on our customer’s Azure platforms as part of our change catalogue.
• Meeting with customers to review cost and best practice recommendations generated by our toolsets.
• Configure alerts using our best-in-class cloud monitoring platform.

Azure Support Engineer