PSECU

Loan Officer

• Processes loan applications submitted by indirect program participants
• Serves as first point of contact to handle dealer and member inquiries
• Communicate with members and auto dealerships to acquire information necessary to complete loan processing
• Provides detailed comments in reference to conversations with members and dealers concerning all loans
• Responsible for effectively managing risks within the scope of assigned job responsibilities

Indirect Loan Officer

Collector

• Conducting collection functions to reduce overall delinquency and prevent losses.
• Proactively reduce delinquency in the unsecured loan portfolio in accordance with the Credit Union’s policies.
• Perform outreach to members with delinquent unsecured loans.
• Handle charge-off loan processing, settlement maintenance, and loan modification processing.
• Manage delinquent accounts according to Collection Policy and Procedures.
• Ensure compliance with relevant laws and regulations.

Consumer Collector

Analyst

• Answer incoming calls promptly and provide accurate, satisfactory answers to member queries and concerns.
• Assist members via email or other communication channels as needed.
• Call members to inform them about new products, services, and policies.
• Provide information on loan options, terms, and conditions.
• Evaluate loan applications, verifying information provided by applicants.
• Determine risks associated with lending to members based on their credit history and financial status.
• Review file documentation for completeness and accuracy.
• Verify applicant history with credit bureaus and other agencies to facilitate loan approval or denial.
• De-escalate situations involving dissatisfied members, offering patient assistance and support.
• Handle member complaints professionally and efficiently.
• Assist in training new employees, ensuring they understand policies.
• Collaborate with other departments to improve overall service.
• While meeting quantity goals is essential, maintain a focus on call quality.
• Efficiently manage call time without compromising the quality of interactions.
• Make a predetermined number of outbound calls per hour, as outlined by management.
• Strive to consistently meet or surpass the monthly call expectation.
• Other duties as assigned.

Indirect Loan Officer

Consumer Collector

Loan Application Analyst