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Loan Application Analyst
PSECULoan Application Analyst providing excellent service to members regarding loan applications and inquiries. Evaluating loans and assisting in member training while collaborating with departments.
About the role
Key responsibilities & impact- Answer incoming calls promptly and provide accurate, satisfactory answers to member queries and concerns.
- Assist members via email or other communication channels as needed.
- Call members to inform them about new products, services, and policies.
- Provide information on loan options, terms, and conditions.
- Evaluate loan applications, verifying information provided by applicants.
- Determine risks associated with lending to members based on their credit history and financial status.
- Review file documentation for completeness and accuracy.
- Verify applicant history with credit bureaus and other agencies to facilitate loan approval or denial.
- De-escalate situations involving dissatisfied members, offering patient assistance and support.
- Handle member complaints professionally and efficiently.
- Assist in training new employees, ensuring they understand policies.
- Collaborate with other departments to improve overall service.
- While meeting quantity goals is essential, maintain a focus on call quality.
- Efficiently manage call time without compromising the quality of interactions.
- Make a predetermined number of outbound calls per hour, as outlined by management.
- Strive to consistently meet or surpass the monthly call expectation.
- Other duties as assigned.
Requirements
What you’ll need- High School (Required)
- Any equivalent combination of experience and education.
Benefits
Comp & perks- 20% onsite requirement on Tuesdays
- Every Friday off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
loan evaluationcredit history verificationrisk assessmentdocumentation reviewcall management
Soft Skills
customer servicecommunicationproblem-solvingde-escalationteam collaborationtrainingpatienceefficiency