QA Engineer

• Ensure technical quality of software through detailed testing and feedback to relevant team members.
• Take a proactive, problem-solving/trouble-shooting approach to identifying and solving software problems; not stopping at identifying the problem, but experiment using available information to try to narrow the possibilities and determine a suggested solution.
• Document, troubleshoot, and isolate issues encountered during testing utilizing internal bug database system and providing accurate and detailed reproduction steps including visuals if possible and/or other required regression information.
• Assist with focus testing sessions and provide summary reports.
• Assist in development and implementation of comprehensive QA test plans and cases.
• Assist in the generation and implementation of procedures for more effective and efficient testing of company products.
• Assist with testing using internal development tools.
• Contribute to a positive work environment by getting involved with all departments of the team, understanding their roles and interacting with the team on a regular basis to help gain a rounded perspective of the project.
• Ensure conformance of all company and departmental standards, policies and procedures.
• Other duties as assigned.

Quality Assurance Analyst

Account Executive

• Working cross functionally with subject matter experts from the PSD team which includes research staff, experienced municipal practitioners, engineers and programmers.
• Driving a full sales cycle within our customer base – achieving or overachieving on your sales targets.
• Managing and growing your territory and maximizing revenue, while building future sales pipelines.
• Produce recommendations based on customer pain points - educating customers on industry trends and best practices while taking into consideration the financial and strategic realities of the customer.
• Negotiate PSD proposals, contracts and charters that are consistent with existing business operations.
• Deliver virtual and onsite presentations for senior municipal government officials pertaining to enterprise asset management and budgeting services.
• Closing new business deals by coordinating requirements; developing and negotiating contracts and integrating contract requirements with business operations.
• Constantly improve level of knowledge pertaining to PSD products and services as well as emerging market demands and competitive activity.
• Attend Municipal conferences to develop new client relations and maintain a relevant presence within the field.
• Utilize Salesforce to manage sales opportunities, action items and campaigns.
• Travel and onsite client relationship building in California.

Senior Account Executive

• Conduct quality assurance reviews of energy models, rating files, and supporting documentation for residential buildings.
• Perform field inspections to verify compliance with RESNET and related program requirements.
• Collaborate with HERS Raters, RFIs, and Modelers to resolve discrepancies and provide technical guidance.
• Prepare detailed QA reports and maintain required documentation for RESNET, EPA, and DOE programs.
• Support development of QA policies and procedures while staying current with industry standards and participating in training events.

QAD – Technical Specialist

Financial Planning and Analysis

• Act as Project Manager on small to large sized multi-phase FMW web budget or Citywide Budgeting Cloud software implementation projects
• Plan, track and communicate throughout the software implementation project lifecycle, managing project constraints to achieve client success objectives
• Manage client expectations and serve as a subject matter expert providing best-practice solutions and advice
• Facilitate requirements gathering sessions and provide software demonstrations to explain capabilities
• Create and maintain configuration, testing, process, and project documentation; configure the FMW model components based on needs analysis
• Analyze data to determine best course of action and configuration
• Develop detailed technical specifications for import/export of data, custom add-in routines and support issues
• Utilize internal Project Management Software to communicate and manage project lifecycle and prepare reports and status updates
• Understand product release and patch process and plan potential client impact
• Discuss JIRA tickets during team status meetings, collaborate on solutions, prioritize requirements and escalate client issues
• Travel to clients throughout Canada and the USA to provide on-site workshops
• Other duties as assigned

Implementation Advisor – Financial Technology

Manager

• Be responsible for ensuring external contractors and trade allies successfully adopt and use our internal software tools that support program participation; Serve as a key liaison between project management, software development, and trade allies, providing training, troubleshooting, and ongoing support to strengthen program delivery; Provide contractor outreach, recruitment, and field support, helping to expand participation and maintain high-quality customer service; Reports to the Program Manager and plays a key role in helping PSD expand contractor participation and ensure seamless use of our software tools to deliver high-quality energy efficiency program; Occasional field visits, walk-through assessments, and in person meetings to support contractors

Quality Assurance Analyst

Senior Account Executive

QAD – Technical Specialist

Implementation Advisor – Financial Technology

Trade Ally Training and Support Manager