Solutions Engineer

• Partner closely with Sales throughout the sales cycle
• Lead and deliver tailored, high-impact product demonstrations to prospective clients
• Own and continuously improve demo environments and materials
• Support solution discussions by leveraging knowledge of local government operations
• Act as a key liaison between Sales, Product, and internal teams
• Support RFP and procurement processes
• Develop and deliver customer-facing materials
• Provide ongoing enablement and training to Sales and Customer Success teams
• Collaborate cross-functionally to support a seamless sales experience

Solutions Consultant

Business Development Rep

• Research and identify potential customers through outbound calling, email outreach, and social selling.
• Work with Account Executives to build out call and email campaigns that support sales activities, including territory-relevant talk tracks and email templates.
• Build and maintain a strong pipeline of qualified leads to support the sales team’s monthly and quarterly targets.
• Collaborate with Account Executives to support follow-up with contacts from events, workshops, webinars, and roadshows.
• Serve as a professional and approachable first point of contact for new prospects, with emphasis on uncovering needs, sparking interest in our solutions, and connecting leads to the appropriate sales source for next steps.
• Book and schedule introductory discovery calls for Account Managers, ensuring a smooth handoff after a lead has been validated and establishing the foundation for the sales process to move forward.
• Represent the company at sponsorship events or in-market activities such as golf tournaments, charitable events, or luncheons to support prospecting and lead capture.
• Communicate clearly, professionally, and consistently, ensuring all lead notes, outreach activities, and follow-up details are captured accurately in Salesforce.
• Display resilience and persistence, remaining confident and engaged when encountering rejection, competitive pressures, or challenging outreach efforts.
• Be highly self-motivated, demonstrating strong initiative, discipline, and ambition in a remote environment.
• Exhibit excellent time-management and organizational skills, balancing outreach, events, and follow-up tasks to support the timely progression of potential sales.
• Other duties as assigned.

Business Development Representative

People Operations

• Serve as a first point of contact for employee questions related to HR programs, policies, benefits, and procedures
• Support day-to-day People & Culture operations and administrative activities
• Prepare HR documents including employment letters, onboarding packages, policy acknowledgements, and employment changes
• Assist in coordinating employee lifecycle activities including new hires, transfers, promotions, leaves, and offboarding
• Maintain confidentiality and professionalism when handling sensitive employee information
• Develop human resources solutions by collecting and analyzing information; recommending courses of action
• Complies with Canadian & USA legal requirements by studying existing and new legislation while anticipating legislation
• Coordinate and facilitate new hire onboarding and orientation processes
• Prepare onboarding schedules, system access requests, and required documentation
• Partner with hiring managers to ensure a smooth and engaging onboarding experience
• Track completion of onboarding tasks, training, and probationary milestones
• Accurately process and manage payroll for all employees, ensuring compliance with relevant laws and regulations
• Both Canadian & USA payroll administration
• Maintain payroll-related records including employee changes, time-off tracking, and benefit deductions
• Assist with benefits and RRSP administration including enrollments, changes, and employee inquiries
• Maintain payroll records, and resolve any payroll-related discrepancies or issues
• Prepare HR and payroll-related reports, supporting internal tracking and reporting requirements, as well as supporting data for finance & accounting reporting requirements
• Maintain accurate employee records and HRIS data with a high level of attention to detail
• Conduct regular audits to ensure data integrity and compliance with internal policies and legal requirements
• Generate HR reports, metrics, and analytics as required
• Support continuous improvement of HR processes and systems
• Maintain the administration and coordination of the company’s health & safety program
• Maintain health & safety records, training logs, and incident documentation
• Coordinate required safety training and support workplace compliance initiatives
• Support investigations, reporting, and follow-up related to workplace incidents when required
• Support employee engagement initiatives, events, wellness activities, and recognition programs
• Help foster a positive, inclusive, and employee-focused workplace culture
• Contribute ideas to improve employee experience, communication, and HR processes
• Participate and organize employee community initiatives, including assisting social and outreach initiatives
• Other duties as required.

PSD

Solutions Consultant

Business Development Representative

People & Culture Coordinator