People Operations

• Serve as a first point of contact for employee questions related to HR programs, policies, benefits, and procedures
• Support day-to-day People & Culture operations and administrative activities
• Prepare HR documents including employment letters, onboarding packages, policy acknowledgements, and employment changes
• Assist in coordinating employee lifecycle activities including new hires, transfers, promotions, leaves, and offboarding
• Maintain confidentiality and professionalism when handling sensitive employee information
• Develop human resources solutions by collecting and analyzing information; recommending courses of action
• Complies with Canadian & USA legal requirements by studying existing and new legislation while anticipating legislation
• Coordinate and facilitate new hire onboarding and orientation processes
• Prepare onboarding schedules, system access requests, and required documentation
• Partner with hiring managers to ensure a smooth and engaging onboarding experience
• Track completion of onboarding tasks, training, and probationary milestones
• Accurately process and manage payroll for all employees, ensuring compliance with relevant laws and regulations
• Both Canadian & USA payroll administration
• Maintain payroll-related records including employee changes, time-off tracking, and benefit deductions
• Assist with benefits and RRSP administration including enrollments, changes, and employee inquiries
• Maintain payroll records, and resolve any payroll-related discrepancies or issues
• Prepare HR and payroll-related reports, supporting internal tracking and reporting requirements, as well as supporting data for finance & accounting reporting requirements
• Maintain accurate employee records and HRIS data with a high level of attention to detail
• Conduct regular audits to ensure data integrity and compliance with internal policies and legal requirements
• Generate HR reports, metrics, and analytics as required
• Support continuous improvement of HR processes and systems
• Maintain the administration and coordination of the company’s health & safety program
• Maintain health & safety records, training logs, and incident documentation
• Coordinate required safety training and support workplace compliance initiatives
• Support investigations, reporting, and follow-up related to workplace incidents when required
• Support employee engagement initiatives, events, wellness activities, and recognition programs
• Help foster a positive, inclusive, and employee-focused workplace culture
• Contribute ideas to improve employee experience, communication, and HR processes
• Participate and organize employee community initiatives, including assisting social and outreach initiatives
• Other duties as required.

People & Culture Coordinator

Account Executive

• The Account Executive articulates concepts, methodologies and value propositions to senior public-sector officials to meet and exceed sales targets.
• The Account Executive will have experience selling enterprise software products, focusing on the regional market, with an emphasis on business development, attending conferences and overall product awareness.
• They must be subject matter experts with regards to PSD Citywide products, services and processes to effectively manage client relationships during a long business to business sales cycle.
• Working cross functionally with subject matter experts from the PSD team which includes research staff, experienced municipal practitioners, engineers and programmers.
• Driving a full sales cycle within our customer base – achieving or overachieving on your sales targets.
• Managing and growing your territory and maximizing revenue, while building future sales pipelines.
• Produce recommendations based on customer pain points - educating customers on industry trends and best practices while taking into consideration the financial and strategic realities of the customer.
• Negotiate PSD proposals, contracts and charters that are consistent with existing business operations.
• Deliver virtual and onsite presentations for senior municipal government officials pertaining to enterprise asset management and budgeting services.
• Closing new business deals by coordinating requirements; developing and negotiating contracts and integrating contract requirements with business operations.
• Constantly improve level of knowledge pertaining to PSD products and services as well as emerging market demands and competitive activity.
• Attend Municipal conferences to develop new client relations and maintain a relevant presence within the field.
• Utilize Salesforce to manage sales opportunities, action items and campaigns.
• Travel and onsite client relationship building in your territory. Travel is required in this role across North America.