Proxymity

Client Service Associate

Proxymity

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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About the role

  • - Be the first point of contact between our clients and the business
  • - Review, respond and resolve client enquiries within agreed SLA’s
  • - Build and maintain productive working relationships with clients and other stakeholders to build trust and foster positive collaboration
  • - Conduct thorough root cause analysis and query trending to identify strategic remediation actions
  • - Understand and track current and future workloads
  • - Execute daily tasks with a client focused approach
  • - Work in partnership with global operations and client service hubs and other internal stakeholders
  • - Ask questions to challenge the status quo
  • - Identify opportunities for process, platform and control environment improvements
  • - Participate in improvement projects and operational testing as necessary to support the change agenda
  • - Review, understand, and operate within Standard Operating Procedures and be responsible for maintaining their integrity through continuous review and validation
  • - Proactively seek opportunities for self-improvement
  • - Understand the goals and objectives of the team, ensuring personal contributions and work execution align
  • - Assist with the training of new employees to the team
  • - Create a culture of inclusion and belonging, leading by example
  • - Escalate issues and / or concerns that impact the business, your role or personal wellbeing in a timely manner
  • - Be an ambassador for the team, Client Services and Proxymity, always

Requirements

  • - Strong attention to detail
  • - Excellent written and verbal communication skills
  • - Team orientated with the ability to build positive relationships and work collaboratively with internal and external partners, peers and clients
  • - Ability to work self-sufficiently with strong organisational skills
  • - Ability to execute in a high pressure, fast paced environment
  • - Flexibility to manage changing priorities and respond to time constraints
  • - Fast learning to understand complex business processes and take initiative to acquire necessary knowledge
  • - Seeks and acts upon feedback with a focus on personal development
  • **Desirables: **
  • - Understanding of the Securities Services industry and Asset Servicing products, or similar
  • - Working experience within an operations or client facing environment
  • - Experience of working within a start-up / scale-up organisation
  • - Experience of client query management tools and processes
  • - Fluency in another language
  • - Practical experience of working with remote teams
  • - Knowledge of programming / coding languages and applications
  • - Working knowledge of Microsoft applications
  • - Desire to develop technical skills to build effective solutions for the business
Benefits
  • - 401K plan
  • - Private health insurance
  • - 25 annual days leave
  • - Birthday off in addition to annual leave
  • - Access to Absorb Learning
  • - Improved family-friendly policies
  • - Work your way
  • - 2 duvet days a year
  • - 1 volunteer day a year
  • - 4-week sabbatical after 4 years at Proxymity
  • - Workation - Our Workation policy means you can work anywhere in the world for up to 45 days per calendar year.
  • - Companywide parties twice a year
  • - Team drinks
  • - A company wins programme
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client query managementroot cause analysisprocess improvementoperational testingSecurities ServicesAsset Servicingprogramming languagescoding applicationsMicrosoft applications
Soft Skills
attention to detailwritten communicationverbal communicationteam orientationorganizational skillsflexibilityfast learninginitiativefeedback responsivenesscultural inclusion