Proxymity

Support Engineer

• Install, maintain, and troubleshoot hardware and software issues on desktops, laptops and other end user devices.
• Maintain accurate documentation of IT assets, processes and troubleshooting steps.
• Prioritise and maintain the status of all assigned jobs/tasks in Jira adhering to organisational standards (SLAs / KPIs etc).
• Manage access permissions, ensuring employees and new hires have appropriate software access levels.
• Manage and maintain Office 365 accounts ensuring seamless functionality.
• Ensure alignment with compliance, regulatory and audit requirements.
• Manage the packaging and shipping of IT equipment.
• Maintain a secure and safe work environment.
• Adhere to confidentiality agreements.
• Occasional travel may be required.

IT Support Engineer