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About the role
Key responsibilities & impact- Drive adoption of the Proximie platform within specified accounts to ensure a clear ROI is attained; resulting in renewals and expansions.
- Achieve strong customer retention rates and drive measurable increases in Proximie product adoption and user satisfaction within your accounts.
- Leading technical product and clinical demonstrations to ensure current utilization and adoption of Proximie users within specified accounts.
- Successfully onboard and train new customers in the utilization of our software.
- Ensure the full utilization of system functionality and efficient workflows, with identification of weaknesses/opportunities for improvement.
- Support live, clinical utilization of the Proximie platform in clinical areas, labs, training sessions, etc.
- Build engagement and value through the platform across divisions and specialties supporting the growth and retention of Proximie customers.
- Ensure the delivery of an exemplary customer experience at all times.
- Work across Proximie to feedback the voice of the customer where relevant to improve our product, service and offering.
Requirements
What you’ll need- An understanding of NHS or European healthcare systems and workflows, ideally with 2+ years' experience in surgical services, operating theatre management, or perioperative care delivery.
- Experience transitioning from clinical/operational roles into healthcare technology is welcomed.
- Experience managing multi-stakeholder relationships across clinical, administrative, and technical teams.
- Demonstrated ability to build credibility with clinical stakeholders.
- Experience in healthcare operations, service delivery, transformation or clinical coordination is highly desirable.
- Excellent time and project management skills, with the ability to manage multiple accounts simultaneously.
- Collaborative team player with cross-functional relationship building skills.
Benefits
Comp & perks- Generous annual leave.
- Two “well-being” days per year plus the day off for your birthday.
- “Summer Fridays” – early office closing on Fridays during summer months.
- Annual bonus programme – based on individual contribution.
- Access to an annual stipend of £1,000 to assist with personal development activities.
- Flexible working hours
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Proximie platformclinical demonstrationsonboardingsystem functionalityworkflow optimizationcustomer experience managementhealthcare technologysurgical servicesoperating theatre managementperioperative care delivery
Soft Skills
customer retentionuser satisfactionrelationship buildingcredibility with stakeholderstime managementproject managementcollaborationcross-functional teamworkcommunicationengagement