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About the role
Key responsibilities & impact- Deliver, install, connect, configure, and test Proximie equipment, including Intelligence Suite hardware and computer vision sensors.
- Support live clinical use of the Proximie platform in operating rooms, laboratories, and training environments.
- Train end users on system functionality and integrated workflows.
- Ensure optimal utilisation of system capabilities, identifying inefficiencies and opportunities for improvement.
- Participate in planning, testing, and cross-functional coordination meetings.
- Maintain clear, consistent communication in line with Proximie implementation processes.
- Partner with Product and Engineering teams to support New Product Introductions (NPI), including the development and delivery of launch training.
- Identify, manage, and escalate IT, hardware, or software issues promptly and appropriately.
Requirements
What you’ll need- Technical degree, relevant certifications, or equivalent practical experience.
- Minimum 2 years’ experience supporting SaaS, AV, hardware, or similar technical platforms.
- Minimum 3 years’ experience working with medical devices or within operating room environments.
- Experience with CAD to support mapping / site surveys.
- Strong capability in technical troubleshooting, diagnosis, and problem resolution.
- Ability to manage multiple concurrent projects while delivering consistently high standards.
- Excellent communication skills and confidence working directly with clinical and technical stakeholders.
- Self-directed, resilient, and comfortable operating in fast-moving, ambiguous environments.
- Desirable Video and audio hardware experience.
- Experience working in startup or high-growth technology environments.
Benefits
Comp & perks- Flexible working hours - we trust our people to manage their time and to focus on wider results.
- A flat organizational structure where every opinion matters, ideas are cultivated, and innovation is encouraged.
- Opportunities to see the world through a truly global company with teams across the UK, Europe, United States and the Middle East.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Proximie equipmentIntelligence Suite hardwarecomputer vision sensorsSaaSAVtechnical troubleshootingCADproblem resolutionmedical devicesoperating room environments
Soft Skills
communication skillsproject managementself-directedresilienceadaptabilitystakeholder engagementtrainingcross-functional coordinationidentifying inefficienciesopportunities for improvement
Certifications
technical degreerelevant certifications