Provision

Call Center Representative

• Supporting customers in billing inquiries and disputes.
• Supporting customers in basic troubleshooting of their hardware and software.
• Dispatching of Technical Crews when such troubleshooting fails.
• Answering inbound calls of customers who require roadside services, ascertaining the location of those customers through various means and then dispatching Roadside Service Providers to their location.
• Ensuring no customer is "stranded" or doesn't have their situation resolved.
• Maintaining a positive and respectful attitude towards all customers at all times.
• Communicating and Coordinating with supervisors and team as needed.
• Ensuring customer satisfaction and providing professional care.

Call Center Agent

Sales

• Mastering the sales process.
• Conduct thorough needs assessment to understand the specific bookkeeping requirements of potential client.
• Present and demonstrate the value proposition of our bookkeeping services, highlighting key benefits and addressing client concerns.
• Developing and delivering compelling sales proposals that get contracts signed.
• Following up with prospects to nurture relationships and move them through the sales funnel.
• Build strong relationships with Clients that ensure high levels of service.
• Convert Clients from prospects into customers of ProVision.
• Leads will be provided from our marketing funnels.
• Proactively identify and generate new leads through various channels, including cold calling, networking, online research and referrals.
• Qualify leads to ensure they meet out ideal client profile.
• Maintain accurate and up-to-date records of all sales activities in our CRM System.

Call Center Agent

Sales Assistant