Occupational Therapist
Advantage
Call Center Representative
Providence
part-time
Posted on:
Location Type: Office
Location: Seattle • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $28 - $38 per hour
Job Level
Mid-LevelSenior
About the role
- Handle incoming, outgoing and inter-office calls in a timely and efficient manner
- Respond to all hospital emergency codes
- Identify and handle customer inquiries completely and accurately using customer service skills
- Use technology tools and automated telephone systems as directed and within established guidelines
- Maintain confidentiality of Swedish Medical Center's customers and data
- Support Providence Swedish's patient-focused, whole-person care culture
Requirements
- Recent clerical or customer service experience
- Prior Call Center experience and experience on automated telephone systems (preferred)
- Experience in a customer contact or relevant service industry (preferred)
- Ability to respond to hospital emergency codes
- Maintain confidentiality of patients and customer data
- Ability to use technology tools and automated phone systems
- Evening availability (Job Shift: Evening)
- Ability to work part-time (Job Schedule: Part time)
Benefits
- The amounts listed are the base pay range; additional compensation may be available such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
- Retirement 401(k) Savings Plan with employer matching
- Health care benefits (medical, dental, vision)
- Life insurance
- Disability insurance
- Time off benefits (paid parental leave, vacations, holidays, health issues)
- Voluntary benefits
- Well-being resources
- Comprehensive benefits package
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceclerical skillscall center experienceautomated telephone systemshandling emergency codesconfidentiality maintenance
Soft skills
timelinessefficiencyinquiry handlingcommunication skillscustomer focus
