Senior Manager IS Applications, Laboratory
Providence
full-time
Posted on:
Location Type: Remote
Location: Alaska • California • United States
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Salary
💰 $58 - $143 per hour
Job Level
About the role
- Support and maintain critical healthcare applications, including Epic Beaker, WellSky Transfusion, Telcor, and related systems, ensuring optimal performance, troubleshooting issues, and implementing enhancements as needed
- Build strong partnerships with senior leaders, key business stakeholders, and IT industry contacts to leverage best practices and stay ahead of emerging technologies
- Champion service excellence by defining, delivering, and continuously improving core application services that empower caregivers and the enterprise
- Drive alignment and results by ensuring the applications division supports IS services effectively and collaborates with business and clinical leadership to achieve organizational goals
- Set clear expectations for IS strategies and projects, ensuring measurable outcomes are defined, tracked, and communicated
- Lead strategic solutions by working with executives, senior leaders, and diverse stakeholders to deliver user-friendly, effective technical solutions that advance business and clinical objectives
- Monitor performance of applications and services using defined KPIs to ensure optimal results
- Manage resources for applications, staff, and services, partnering with leadership to meet IS financial targets
- Ensure compliance with policies and procedures impacting all of PSJH
- Build and inspire teams by attracting, developing, and retaining top talent to deliver exceptional application management
- Exceed service standards by maintaining operations that meet or surpass SLAs, OLAs, and KPIs
- Foster collaboration across multidisciplinary teams, driving consensus and unified action plans
- Resolve critical issues promptly, escalating when necessary to minimize impact on customers and operations
- Lead process optimization initiatives to enhance service delivery, increase value, and boost customer satisfaction
- Understand system interdependencies to ensure seamless integration and functionality across modules and applications
Requirements
- Bachelor's Degree in Computer Science, Business Management, Information Services -OR- a combination of equivalent education, skills and relevant experience
- Upon hire: Some application suites require advanced application certification as demonstrated by a current application software certification requirement
- 8 or more years of Healthcare or Information Services experience
- 6 or more years of Leadership experience
- 3 or more years of experience working in a healthcare environment
- 2 or more years of Leadership experience in an IS Application environment
- 4 or more years of experience working in the lab or supporting laboratory applications
Benefits
- Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching
- health care benefits (medical, dental, vision)
- life insurance
- disability insurance
- time off benefits (paid parental leave, vacations, holidays, health issues)
- voluntary benefits
- well-being resources and much more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
application managementtroubleshootingperformance monitoringprocess optimizationKPI trackingservice deliverysystem integrationapplication certificationdata analysisproject management
Soft Skills
leadershipcollaborationcommunicationteam buildingproblem solvingstrategic thinkingstakeholder engagementservice excellenceinfluencecustomer satisfaction
Certifications
Bachelor's Degree in Computer ScienceBachelor's Degree in Business ManagementBachelor's Degree in Information Servicesadvanced application certification