Providence

Call Center Representative, Patient Engagement

Providence

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $24 - $30 per hour

Job Level

JuniorMid-Level

About the role

  • Under the direction of the Supervisor, Call Center, supports the Call Center Team and internal departments
  • Advocate on behalf of members and help them navigate through the managed care system
  • Responsible for resolution of customer inquiries through multiple channels
  • Perform data entry to maintain computer systems
  • Maintain and update resources to remain current
  • Coordinate special projects and events

Requirements

  • 2 years of Customer service environment
  • Basic MS Windows, Excel, Word, and Outlook experience
  • Experience in a Healthcare setting (preferred)
  • Customer service experience in a managed care environment (preferred)
  • IDX experience (preferred)