ProTrans

Support Engineer

• Provide support for escalated tickets from growing multi-site user base and environments.
• Provide technical expertise and hands-on support to end users across the organization.
• Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of organization services.
• Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating On-call schedule for production support issues.
• Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues.
• Research, procure, and vet new hardware and software solutions as directed by manager.
• Coordinate and oversee a wide range of IT projects. Work with key stakeholders to thoroughly outline tasks and deliver results.
• Maintain relationships with key internal stakeholders to understand and adapt to new solutions and impactful changes as well as assist in delivering continuous improvements.
• Preparing and imaging PCs for distribution.
• Maintain internal and user facing documentation for all managed services.

ProTrans

IT Support Engineer

IT Support Engineer