ProTrans

Business Development Rep

• Successfully identify prospect and target accounts through phone calls, cold calling, networking, and past business relationships whose needs align with ProTrans value propositions.
• Utilize selling skills to unearth prospects and client needs.
• Create effective selling strategies that demonstrate value to prospects and clients.
• Interact with existing customers to evaluate customer satisfaction and improve customer service.
• Identify and implement continual improvement initiatives to enhance the performance of the position, team, and company.
• Effectively utilize internal and external assets to maximize revenues and sales opportunities.
• Participate in on-the-job training and mentoring with a successful Business Development Executive.
• Develop solid and long-lasting business relationships with clients.
• Work closely with the operations team to manage the movement of the client’s goods, ensuring that they are picked up, transported, and delivered on time to the client’s satisfaction.
• Coordinate account administrative functions such as new account set up procedures and accounting discrepancies and collections.

Director of Business Development

QA Engineer

• Develop, implement, and maintain quality assurance standards and procedures across transportation and warehousing operations.
• Monitor and ensure compliance with U.S. and Mexican regulations (e.g., DOT/FMCSA, SCT, Carta Porte, customs documentation).
• Lead root cause analysis (RCA) and corrective action processes for service failures, delays, cargo damage, and non-conformance.
• Support internal and external audits, including C-TPAT, ISO, and customer audits.
• Analyze service quality data and operational KPIs (on-time %, damage rate, claims, dwell time).
• Identify and implement continuous improvement initiatives (Lean, Six Sigma, 5S) to reduce cost and improve operational performance.
• Develop and maintain training content for frontline teams on quality procedures, safety protocols, and compliance standards.
• Create and enforce SOPs for transportation quality checks, cross-dock handling, and customs documentation.
• Partner with transportation, warehousing, IT, procurement, and customer service teams on quality initiatives.
• Act as a quality liaison for key cross-border clients and carriers.

Quality Assurance Specialist

Supply Chain

• The Logistics Coordinator handles transactional work on the accounts and will work closely with transportation providers (Carriers) and internal support teams to identify opportunities for improvement.
• The Logistics Coordinator is the primary transactional based day-to-day contact and covers the customer service role at plant level.
• The Logistics Coordinator will play a key role in achieving ProTrans objectives and contribute to identifying, analyzing, and developing supply chain solutions to improve Customer’s experience.
• Serve as an integral point-of-contact stationed between both ProTrans and Customer.
• Interact with varying levels of management and operations within a matrixed organization.
• Remain compliant with Customs and C-TPAT regulations and procedures.
• Ability to adapt and react to frequently changing circumstances within logistics.
• Strong ability in time management and the maintenance of several occurring tasks and projects.

Logistics Coordinator – Sun-Wed

• Communicate with LTL carriers to confirm pickups and deliveries exceptions and perform check calls in ProTrans’ TMS System.
• Facilitate successful border crossing operation in conjunction with Border Crossing team and notify Customers about any deviation on customs process at the border.
• Responsible for arranging the expedite shipment needs of the Customer and effectively communicating with ProTrans’ Expedite team.
• Assist Customers plants with daily operational issue resolution.
• Responsible for escalating service level issues to Operations Manager.
• Communicate holiday schedules to customers and/or any internal adjustment at ProTrans.
• Responsible for ensuring the customer is aware of any exceptions in performance, delays etc.
• Responsible for ensuring reporting is distributed as necessary (daily, weekly, monthly)
• Work with ProTrans’ Account Receivable team to secure billing process on a timely manner.
• Logistics Plan Management: responsible for fully understanding the logistics plan for their customers.
• Gather, understand, and submit complete changes/adjustments to the plan.