IT Support Engineer

ProTrans

IT Support Engineer at ProTrans International providing user support and managing IT operations. Responsibilities include hardware imaging, user support, and IT project coordination.

Posted 7/10/2026full-timeIndianapolis • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Provide support for escalated tickets from growing multi-site user base and environments.
Provide technical expertise and hands-on support to end users across the organization.
Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of organization services.
Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating On-call schedule for production support issues.
Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues.
Research, procure, and vet new hardware and software solutions as directed by manager.
Coordinate and oversee a wide range of IT projects. Work with key stakeholders to thoroughly outline tasks and deliver results.
Maintain relationships with key internal stakeholders to understand and adapt to new solutions and impactful changes as well as assist in delivering continuous improvements.
Preparing and imaging PCs for distribution.
Maintain internal and user facing documentation for all managed services.

Requirements

What you’ll need

2+ years of related industry experience in an enterprise environment supporting users and their hardware and software.
Willingness to travel on occasion to remote offices domestically and internationally.
Experience supporting Windows Desktops and Servers.
Experience with AD Systems Administration
Experience with managing or deploying enterprise services such as Active Directory, Office365, DHCP, DNS, File Services and client imaging.
Experience leading project work independently.
Willingness to travel on occasion to remote offices domestically and internationally.
Able to lift 50 lbs as well as standing and walking during 8 hour shifts.
Must have or able to obtain a Passport for international travel.
Other responsibilities as specified by manager.
Candidate must be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams.
Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and monitoring problems.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Windows Server SupportActive Directory ManagementDHCP ConfigurationDNS ManagementFile Services ManagementClient ImagingTechnical SupportIT Process DevelopmentHardware ProcurementDocumentation Maintenance

Soft Skills

Results OrientedDelivery FocusedAnalytical AbilitiesTroubleshooting SkillsInterpersonal Communication

Certifications

Passport for International Travel