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Tech Stack
Tools & technologiesDNS
About the role
Key responsibilities & impact- Provide support for escalated tickets from growing multi-site user base and environments.
- Provide technical expertise and hands-on support to end users across the organization.
- Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of organization services.
- Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating On-call schedule for production support issues.
- Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues.
- Research, procure, and vet new hardware and software solutions as directed by manager.
- Coordinate and oversee a wide range of IT projects. Work with key stakeholders to thoroughly outline tasks and deliver results.
- Maintain relationships with key internal stakeholders to understand and adapt to new solutions and impactful changes as well as assist in delivering continuous improvements.
- Preparing and imaging PCs for distribution.
- Maintain internal and user facing documentation for all managed services.
Requirements
What you’ll need- 2+ years of related industry experience in an enterprise environment supporting users and their hardware and software.
- Experience supporting Windows Desktops and Servers.
- Experience with AD Systems Administration
- Experience with managing or deploying enterprise services such as Active Directory, Office365, DHCP, DNS, File Services and client imaging.
- Experience leading project work independently.
- Able to lift 50 lbs as well as standing and walking during 8 hour shifts.
- Must have or able to obtain a Passport for international travel.
- Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and monitoring problems.
Benefits
Comp & perks- Willingness to travel on occasion to remote offices domestically and internationally.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Windows ServerActive DirectoryOffice365DHCPDNSFile ServicesClient ImagingTechnical SupportProcess ImplementationDocumentation Management
Soft Skills
Analytical AbilitiesProblem-Solving SkillsInterpersonal SkillsCommunication Skills
Certifications
Passport for International Travel