Care Specialist, Bilingual – English/Spanish
Empathy
Intake Specialist, Bilingual
Protection Mandate Limited
full-time
Posted on:
Location Type: Remote
Location: Remote • Kentucky • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $22 per hour
Job Level
JuniorMid-Level
About the role
- Serve as the first point of contact for potential clients in the Intake department
- Respond to questions from potential clients, listen, gather and document all relevant information
- Evaluate prospective client inquiries and phone calls, analyze case fit, and ensure clients feel seen and heard
- Work with intake management team to determine viability of potential cases
- Engage and sign clients in areas including wrongful death, TBI, catastrophic injury, workplace retaliation and harassment, unpaid wages, and wrongful termination
- Be a closer: relate to potential clients and encourage them to sign with the firm
- Build relationships with potential clients and vendors
- Deliver customized, targeted sales strategies to meet monthly goals
- Update the firm’s database promptly and accurately
- Upload and share pertinent documents appropriately
Requirements
- Minimum of two years’ experience in sales, customer service, or call center
- Bilingual English/Spanish required
- Strong organizational, written, and verbal communication skills, including the ability to be empathetic yet persuasive
- Ability to multi-task and type at least 40 wpm while speaking with potential clients
- Competitive and motivated to surpass set goals
- Ability to work weekends, evenings, overtime, holidays, and on-call as necessary
- High School Diploma or GED
- Must have home office set up for HIPPA compliance
- Must be authorized to work in the U.S. (employer participates in E-Verify)
Benefits
- Medical Insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Health savings account (with bi-weekly employer contribution)
- Group Life and AD&D insurance (employee, spouse, child(ren) employer paid)
- Voluntary Life (employee, spouse, child(ren) employee paid)
- STD & LTD (employer paid)
- Referral Bonus Program
- 401(k)
- 401(k) matching
- Monthly Bonus Opportunity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
salescustomer servicecall centerbilingual English/Spanishtyping (40 wpm)HIPAA compliance
Soft skills
organizational skillswritten communicationverbal communicationempathypersuasivenessmulti-taskingcompetitivemotivated
Certifications
High School DiplomaGED
