Protection Mandate Limited

Intake Specialist

• Client Intake & Case Evaluation
• Respond to incoming calls and inquiries from prospective clients
• Gather and document case details accurately and efficiently
• Evaluate potential cases and determine fit and viability
• Ensure each caller feels heard, supported, and confident in next steps
• Sales & Client Conversion
• Guide prospective clients through the sign-up process
• Build rapport and convert qualified leads into signed clients
• Utilize persuasive communication and consultative sales techniques
• Meet or exceed monthly performance and conversion goals
• Relationship Management & Coordination
• Collaborate with the intake management team on case evaluation decisions
• Maintain strong relationships with clients and internal teams
• Ensure timely follow-up and consistent communication
• Administrative & System Management
• Enter and maintain accurate data in the firm’s case management system
• Upload and organize documents and client information
• Perform additional tasks as assigned

Manager

• Learn the fundamentals of Filevine.
• Become familiar with the language and understanding Personal Injury Law.
• Contact medical providers to verify and obtain information regarding outstanding balances.
• Maintain accurate records of communication with providers and payment statuses.
• Provide auto and health insurance information if medical balance is outstanding.
• Follow up with a letter in writing for our records.

Case Manager

Attorney

• Manage personal injury litigation cases from filing through resolution.
• Draft and file pleadings, motions, discovery requests, discovery responses, and other litigation documents.
• Conduct legal research and prepare memoranda, briefs, and case-related analysis.
• Prepare for and attend depositions, mediations, hearings, and court appearances.
• Assist with trial preparation, including organizing exhibits, preparing witnesses, and supporting litigation strategy.
• Communicate regularly with clients and guide them through the litigation process.
• Review and analyze medical records, accident reports, insurance information, and supporting evidence.
• Work with expert witnesses, medical professionals, and other case-related parties as needed.
• Collaborate with litigation attorneys, paralegals, and support staff to ensure cases progress efficiently.
• Participate in training programs and professional development opportunities.
• Perform additional duties as assigned by management.

Associate Litigation Attorney

Paralegal

• Manage and maintain personal injury litigation case files from intake through resolution
• Maintain regular client communication (minimum every 30 days)
• Gather and organize medical records, bills, liens, and damage documentation
• Assist clients in understanding the litigation process and case progression
• Draft and file pleadings, motions, subpoenas, and discovery requests/responses
• Prepare demand packages, mediation packages, and case summaries
• Coordinate and assist with depositions, hearings, mediations, and trial preparation
• Maintain and track case deadlines, court dates, and attorney calendars
• Investigate claims and document findings in Filevine
• Verify and communicate with insurance carriers regarding coverage and claims
• Track and manage medical treatment and provider communication
• Maintain organized and up-to-date case files and documentation systems
• Process and manage correspondence with clients, medical providers, and opposing counsel
• Ensure all files are updated regularly and meet internal case management standards
• Support attorneys with settlement tracking and negotiation documentation
• Perform additional duties as assigned by management

Intake Specialist

Case Manager

Associate Litigation Attorney

Litigation Paralegal