Provide remote health coaching to members at risk for dialysis in both English and Spanish languages.
Establish and maintain contact with assigned and active members via phone, text, and email.
Obtain and utilize clinical information to develop an individualized member care plan and clinician-centered care plan per NCQA guidelines.
Assess members' health status and care coordination needs.
Collaborate with members’ health care providers as needed.
Utilize motivational interviewing techniques, individualized care plans, and the Triple Aim framework to empower active Members to reach their health goals.
Explain to new or inactive members the benefits of the Program as it relates to chronic kidney disease and those at risk; encourage enrollment.
Appropriately document, request, and send member information in accordance with HIPAA compliance.
Meet individually assigned metrics, including call volume and enrollment requirements; proactively assess and revise approach using multiple forms of communication.
Requirements
Must have an RN license in good standing within a compact state.
A minimum of five years of RN experience in a related role.
Be able to flex your schedule to work evenings and some weekend hours, especially in Pacific Standard Time.
Bilingual in Spanish is required.
CDE or CDCES highly preferred.
Ability and willingness to travel multiple times a year, which will include overnight stays for corporate gatherings, conferences, and health fairs.
Ability to attend and professionally engage in video meetings.
Strong technological skills, meaning you can effectively and efficiently use computers, peripheral equipment, and applications/systems, including Microsoft products.
Autonomous self-starter who is comfortable with ambiguity.
Creative mindset and ability to appropriately challenge the status quo.
Superb written and oral communication skills.
Ability to overcome obstacles with a ‘yes if...’ approach.
Ability to effectively balance competing deadlines without losing focus on the bigger picture.
Reliable internet and power with a designated area to conduct work with minimal interruptions.
All individuals must demonstrate they are legally authorized to work in the United States without sponsorship.
All individuals who are offered a position must successfully pass a background and reference check prior to their start.
Benefits
Market competitive salary and company stock options.
Potential for annual merit increases and bonuses contingent on the company’s fiscal performance.
Generous time off and paid holidays.
Partially paid leave for qualifying family or medical reasons once employment eligibility is met.
Comprehensive health benefits plan with a portion of premiums covered by the company.
Benefits include medical, dental, vision, life insurance, short term disability, long term disability, critical illness, accident, hospital indemnity, identity theft, and pet insurance.
Eligibility to participate begins the first of the month following 60 days of employment (benefits).
401k with up to 4% employer match; eligibility begins the first of the month following 6 months of employment.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
RN licensehealth coachingmotivational interviewingindividualized care plansclinical information assessmentcare coordinationmetrics assessmentchronic kidney disease knowledgeHIPAA compliancebilingual in Spanish
Soft skills
autonomous self-startercreative mindsetsuperb written communicationsuperb oral communicationability to overcome obstaclesability to balance competing deadlinesflexibility in scheduleprofessional engagementcomfort with ambiguitystrong interpersonal skills