Renalogic

Customer Success Manager

• Serve as the face of Renalogic to assigned clients
• Manage the end-to-end client experience
• Take accountability for new-client implementation
• Collaborate with clients to ensure all clinical teams receive the client information necessary
• Ensure client information is entered and updated in relevant systems
• Distribute regular program reporting and present value and impact to clients and stakeholders
• Engage groups through client stewardship meetings, on-site events, and relationship-building activities
• Report on client KPIs and distribute quarterly client reports to key client contacts
• Develop relationships with key client contacts and other stakeholders

Client Success Manager

Bilingual

• As a Clinical Nurse Coach, you'll be responsible for providing remote health coaching to members who are either risk for chronic kidney disease or already have chronic kidney disease.
• You'll work in partnership with our members to increase their understanding and management of conditions and behaviors that impact kidney health, helping them take charge of their health and avoid dialysis.
• Establishing and maintaining contact with assigned and active members via video, phone, text, and email in both English and Spanish.
• Obtain and utilize clinical information to develop an individualized member care plan and clinician-centered care plan per NCQA guidelines.
• Assess members health status and care coordination needs.
• Collaborate with members’ health care providers as needed.
• Utilizing motivational interviewing techniques, individualized care plans, and the Triple Aim framework to empower active members to reach their health goals.
• Understanding and explaining to new or inactive members the benefits of our Program as it relates to those with chronic kidney disease and those at risk.
• Appropriately documenting, requesting, and sending member information in accordance with HIPAA compliance.
• Meet individually performance metrics to support member engagement and retention.

Bilingual Clinical Nurse Coach, RN

Manager

• Establishing and maintaining contact with assigned and active members via video, phone, text, and email.
• Obtain and utilize clinical information to develop an individualized member care plan and clinician-centered care plan per NCQA guidelines.
• Assess members health status and care coordination needs.
• Collaborate with members’ health care providers as needed.
• Utilizing motivational interviewing techniques, individualized care plans, and the Triple Aim framework to empower active members to reach their health goals.
• Understanding and explaining to new or inactive members the benefits of our Program as it relates to those with chronic kidney disease and those at risk.
• Appropriately documenting, requesting, and sending member information in accordance with HIPAA compliance.
• Meet individually performance metrics to support member engagement and retention.

Clinical Care Manager, RN

• As a Clinical Care Manager, you'll be responsible for providing remote health coaching to members who are either risk for chronic kidney disease or already have chronic kidney disease.
• You'll work in partnership with our members to increase their understanding and management of conditions and behaviors that impact kidney health, helping them take charge of their health and avoid dialysis.
• Establishing and maintaining contact with assigned and active members via video, phone, text, and email in both English and Spanish.
• Obtain and utilize clinical information to develop an individualized member care plan and clinician-centered care plan per NCQA guidelines.
• Assess members health status and care coordination needs.
• Collaborate with members’ health care providers as needed.
• Utilizing motivational interviewing techniques, individualized care plans, and the Triple Aim framework to empower active members to reach their health goals.
• Understanding and explaining to new or inactive members the benefits of our Program as it relates to those with chronic kidney disease and those at risk.
• Appropriately documenting, requesting, and sending member information in accordance with HIPAA compliance.
• Meet individually performance metrics to support member engagement and retention.

Bilingual Clinical Care Manager, RN

• Establish and maintain contact with assigned oncology members via phone, text, email, and video calls.
• Initiate nursing care plans, educating members on treatment regimens, symptom management, side effects, and disease-specific program benefits.
• Obtain and use clinical information to develop individualized member and clinician-centered care plans that complement oncologist guidance/plan of care.
• Utilize motivational interviewing to empower members, support adherence, and encourage enrollment of new or inactive members in employer-sponsored programs.
• Coordinate care among providers, pharmacies, and support services; facilitate access to medications, infusion services, and financial assistance programs.
• Identify and educate members eligible for clinical trials or therapy adjustments, coordinating logistics with providers and sponsors.
• Monitor adherence, side effects, and treatment response; escalate issues when needed to support physician-directed care.
• Provide emotional support and connect members to counseling, support groups, and survivorship resources.
• Document, request, and send member information per HIPAA; track interactions and outcomes in the EHR.
• Meet assigned metrics, including call volume and enrollment requirements; adapt approaches using multiple communication channels.

Renalogic

Client Success Manager

Bilingual Clinical Nurse Coach, RN

Clinical Care Manager, RN

Bilingual Clinical Care Manager, RN

Clinical Care Manager, RN

Bilingual Clinical Nurse Navigator, RN

Clinical Care Manager, RN

Bilingual Clinical Nurse Navigator, RN