Protech Medical

Consultant

• Drive referrals, evaluations, and placements of Speech Generating Devices (SGDs)
• Conduct daily in-person visits with referral sources and patients
• Own and manage all Work-In-Progress (WIP) cases from referral through delivery
• Maintain a full-time field presence (5 days per week) within assigned territory
• Conduct AAC evaluations and recommend appropriate speech-generating devices
• Perform product demonstrations, in-services, and clinical education
• Follow up with patients and caregivers to ensure successful use of equipment

AAC Consultant

Billing Specialist

• Work patient AR on a daily basis
• Reach out to patients to collect on open balances
• Update expired credit card information and apply patient payments
• Work with collection agency when necessary
• Maintain working relationship with referral sources and patients
• Review account to make sure all information is correct
• Link appropriate insurance, verify insurance, and submit authorizations
• Answer multi-line phone system efficiently
• Work authorization requests/claims and follow ups within 24 hours
• Assist with implementation of quality improvement program
• Greet all customers with a positive attitude
• Collect any deductible, process paperwork or any necessary information needed from the customer
• Complete AR on a weekly basis and address all issues needed to ensure proper payment
• Assist other departments as needed in absence of other employees
• Maintain a clean, well-organized workspace
• Assist with filing claims to insurance entities by way of electronic submission, mailouts or web portal entry
• Maintain working knowledge of insurance guidelines and policies
• Maintain >98% accuracy on all claims that are billed
• All other duties as assigned.

AAC Consultant

AR Specialist – AAC Billing, Rehab Mobility Billing