Prospyr Medical

Data Engineer

• Own end-to-end data migrations for new and expanding customers
• Import and validate patient, appointment, invoice, payment, provider, service, and membership data
• Map data from a wide range of legacy systems (EMRs, POS tools, spreadsheets, exports)
• Identify, clean, normalize, and reconcile inconsistent or incomplete data
• Perform QA checks to ensure data accuracy, completeness, and integrity post-migration
• Work directly with customers during onboarding to define migration scope and timelines
• Explain data requirements, limitations, and tradeoffs in a clear, customer-friendly way
• Support go-live readiness by ensuring migrated data aligns with customer workflows
• Troubleshoot and resolve migration issues quickly and accurately
• Maintain and improve migration playbooks, templates, and checklists
• Document repeatable patterns for common legacy systems
• Partner with Engineering and Product to improve migration tooling and automation
• Surface recurring data issues and upstream product improvements
• Partner closely with Customer Experience and Implementation teams on go-live execution
• Coordinate with Engineering on complex migrations or edge cases
• Provide internal visibility into migration status, risks, and blockers

Data Migration Specialist

Customer Success Manager

• Act as the strategic partner for a portfolio of high-value customers
• Drive retention, expansion, and long-term customer value — not just “happiness”
• Identify risks early, create action plans, and push customers toward measurable ROI
• Lead QBRs, success plans, and executive-level conversations with practice owners and operators
• Create scalable onboarding and education programs that reduce dependency on 1:1 support
• Develop playbooks, workflows, and best-practice guides for complex operational use cases
• Turn real customer learnings into repeatable content that helps every customer succeed faster
• Lead adoption of new features, AI tools, and workflows across your book of business
• Own customer-facing rollout strategy for major product launches
• Help customers rethink and modernize their internal processes to fully leverage Prospyr
• Be the voice of the customer in product discussions — grounded in real usage
• Work directly with Product and Engineering to translate customer problems into solutions
• Participate in betas, pilots, and early feature testing with customers
• Collaborate with Support, Implementation, and Marketing to improve the full customer lifecycle
• Help define Customer Success processes, metrics, and tooling as the company scales