Customer Experience Manager, Enterprise

Prospyr Medical

Enterprise CXM driving retention, adoption, and expansion for Prospyr’s strategic healthcare SaaS customers. Building executive relationships and coordinating cross-functional solutions to deliver measurable customer outcomes.

Posted 8/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, with a focus on driving adoption and retention for enterprise customers. Proficient in managing complex customer relationships and translating operational workflows into actionable solutions.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementExecutive CommunicationRetention StrategiesEnterprise SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Relationship ManagementWorkflow OptimizationData AnalysisStrategic PlanningChurn Risk Identification

Soft Skills

Relationship ManagementProactive Problem SolvingOrganizational SkillsCommunication Skills

Tools & Technologies

ProspyrEMR Systems

Industry Keywords

HealthcareMedical AestheticsWellnessVertical SaaS

About the role

Key responsibilities & impact

Serve as the primary point of contact for a portfolio of enterprise and strategic customers
Build relationships with owners, executives, operators, and key stakeholders across customer organizations
Develop a deep understanding of each customer's business model, goals, workflows, and growth plans
Establish regular customer cadences including check-ins, business reviews, and strategic planning conversations
Drive adoption of Prospyr across locations, providers, and teams
Identify underutilized features and develop plans to increase adoption
Help customers optimize workflows across scheduling, payments, communications, reporting, marketing, AI, and other Prospyr capabilities
Connect customer objectives to measurable outcomes within the platform
Proactively identify customer health and churn risks before they become escalations
Develop and execute retention plans for at-risk enterprise customers
Identify opportunities for additional products, locations, users, and services
Partner with leadership and Sales on renewals and expansion opportunities
Maintain clear visibility into account health, risks, opportunities, and next steps
Represent the voice of enterprise customers internally
Consolidate customer feedback and work with Product and Engineering to identify high-impact improvements
Coordinate escalations across internal teams and maintain customer communication through resolution
Help customers understand new releases and capabilities relevant to their business

Requirements

What you’ll need

4+ years of Customer Success, Account Management, or Enterprise SaaS experience
Experience managing complex or multi-location customers
Strong executive communication and relationship-management skills
Ability to understand operational workflows and translate business problems into solutions
Comfortable navigating escalations and coordinating across Product, Engineering, Support, and Sales
Commercial mindset with experience identifying retention and expansion opportunities
Organized, proactive, and comfortable managing multiple strategic accounts simultaneously
Healthcare, medical aesthetics, wellness, EMR, or vertical SaaS experience is a plus

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Prospyr Medical Website LinkedIn All Job Openings 1 - 10 employees 🏥 Healthcare 💼 Consulting 📣 Marketing 💰 $5M Venture Round on 2023-01 Healthcare
Consulting
Marketing Prospyr Medical is a company that provides an all-in-one platform for managing aesthetic and wellness practices. Their platform offers a comprehensive suite of tools including patient management, digital intake, telehealth, ePrescribing (eRX), lab ordering, and payment processing. Prospyr aims to help practices streamline their operations and improve patient experience by consolidating multiple functionalities into one easy-to-use system. The company focuses on enhancing online reputation, lead capture and management, social media integration, and analytics to optimize practice efficiency and growth. Prospyr's solutions are HIPAA compliant, ensuring data security and privacy. Customer Experience Manager, Enterprise 🔥 8 hours ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 👻 Ghost score 15% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the primary point of contact for a portfolio of enterprise and strategic customers
Build relationships with owners, executives, operators, and key stakeholders across customer organizations
Develop a deep understanding of each customer's business model, goals, workflows, and growth plans
Establish regular customer cadences including check-ins, business reviews, and strategic planning conversations
Drive adoption of Prospyr across locations, providers, and teams
Identify underutilized features and develop plans to increase adoption
Help customers optimize workflows across scheduling, payments, communications, reporting, marketing, AI, and other Prospyr capabilities
Connect customer objectives to measurable outcomes within the platform
Proactively identify customer health and churn risks before they become escalations
Develop and execute retention plans for at-risk enterprise customers
Identify opportunities for additional products, locations, users, and services
Partner with leadership and Sales on renewals and expansion opportunities
Maintain clear visibility into account health, risks, opportunities, and next steps
Represent the voice of enterprise customers internally
Consolidate customer feedback and work with Product and Engineering to identify high-impact improvements
Coordinate escalations across internal teams and maintain customer communication through resolution
Help customers understand new releases and capabilities relevant to their business 🎯 Requirements
4+ years of Customer Success, Account Management, or Enterprise SaaS experience
Experience managing complex or multi-location customers
Strong executive communication and relationship-management skills
Ability to understand operational workflows and translate business problems into solutions
Comfortable navigating escalations and coordinating across Product, Engineering, Support, and Sales
Commercial mindset with experience identifying retention and expansion opportunities
Organized, proactive, and comfortable managing multiple strategic accounts simultaneously
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