Implementation Specialist

Prospyr Medical

Implementation Specialist onboarding healthcare customers onto Prospyr’s operational platform. Managing configuration, data migration, training, and go-live readiness.

Posted 8/23/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer implementations and onboarding processes, with a strong focus on project management, communication, and training. Proficient in coordinating complex software configurations and integrations to ensure successful go-live experiences.

Highest-signal resume keywords

SaaS Implementation ExperienceProject Management SkillsCustomer Communication SkillsTechnical TroubleshootingHealthcare Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementImplementation PlanningData MigrationSoftware ConfigurationTraining Development

Soft Skills

Organizational SkillsProblem-SolvingStakeholder CoordinationAdaptabilityCommunication

Tools & Technologies

ProspyrEMR SystemsIntegration ToolsCustomer Experience Management (CXM)

Industry Keywords

SaaSHealthcareMedical AestheticsWellnessPayments

About the role

Key responsibilities & impact

Own customer implementations from Sales handoff through successful go-live
Build and manage implementation plans, milestones, responsibilities, and timelines
Coordinate customer and internal stakeholders throughout implementation projects
Identify risks, dependencies, and blockers and drive them toward resolution
Maintain clear communication about project status and next steps
Guide customers through configuration of their Prospyr environment and translate existing workflows into Prospyr
Coordinate setup for providers and staff, locations, scheduling, services and catalog, forms and consents, payments, patient communications, inventory, memberships, online booking, and integrations
Validate configuration before go-live
Coordinate data migration requirements, track migration progress, and validate readiness
Coordinate third-party integrations and escalate technical blockers with documentation and business impact
Coordinate and deliver role-based customer training
Develop go-live readiness checklists and address knowledge gaps
Provide support during the transition into live operations
Identify implementation friction and improve Prospyr’s onboarding process
Develop implementation templates, playbooks, checklists, documentation, and training resources
Partner with Product and Engineering on recurring implementation blockers
Help move repeatable onboarding activities toward scalable self-service experiences
Create a clean transition to the CXM responsible for long-term customer success

Requirements

What you’ll need

2–4+ years of SaaS implementation, onboarding, project management, or customer success experience
Strong project-management and organizational skills
Ability to manage multiple customer implementations simultaneously
Comfortable learning complex software and becoming highly proficient in product configuration
Strong customer communication and training skills
Ability to troubleshoot problems and coordinate effectively with technical teams
Comfortable working in a fast-moving environment where processes continue to evolve
Healthcare, EMR, medical aesthetics, wellness, payments, or vertical SaaS experience is a plus

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Prospyr Medical Website LinkedIn All Job Openings 1 - 10 employees 🏥 Healthcare 💼 Consulting 📣 Marketing 💰 $5M Venture Round on 2023-01 Healthcare
Consulting
Marketing Prospyr Medical is a company that provides an all-in-one platform for managing aesthetic and wellness practices. Their platform offers a comprehensive suite of tools including patient management, digital intake, telehealth, ePrescribing (eRX), lab ordering, and payment processing. Prospyr aims to help practices streamline their operations and improve patient experience by consolidating multiple functionalities into one easy-to-use system. The company focuses on enhancing online reputation, lead capture and management, social media integration, and analytics to optimize practice efficiency and growth. Prospyr's solutions are HIPAA compliant, ensuring data security and privacy. Implementation Specialist 🔥 8 hours ago 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🛠️ Implementation Specialist 🚫👨‍🎓 No degree required 👻 Ghost score 15% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own customer implementations from Sales handoff through successful go-live
Build and manage implementation plans, milestones, responsibilities, and timelines
Coordinate customer and internal stakeholders throughout implementation projects
Identify risks, dependencies, and blockers and drive them toward resolution
Maintain clear communication about project status and next steps
Guide customers through configuration of their Prospyr environment and translate existing workflows into Prospyr
Coordinate setup for providers and staff, locations, scheduling, services and catalog, forms and consents, payments, patient communications, inventory, memberships, online booking, and integrations
Validate configuration before go-live
Coordinate data migration requirements, track migration progress, and validate readiness
Coordinate third-party integrations and escalate technical blockers with documentation and business impact
Coordinate and deliver role-based customer training
Develop go-live readiness checklists and address knowledge gaps
Provide support during the transition into live operations
Identify implementation friction and improve Prospyr’s onboarding process
Develop implementation templates, playbooks, checklists, documentation, and training resources
Partner with Product and Engineering on recurring implementation blockers
Help move repeatable onboarding activities toward scalable self-service experiences
Create a clean transition to the CXM responsible for long-term customer success 🎯 Requirements
2–4+ years of SaaS implementation, onboarding, project management, or customer success experience
Strong project-management and organizational skills
Ability to manage multiple customer implementations simultaneously
Comfortable learning complex software and becoming highly proficient in product configuration
Strong customer communication and training skills
Ability to troubleshoot problems and coordinate effectively with technical teams
Comfortable working in a fast-moving environment where processes continue to evolve
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