Prospect Engine LLC

Help Desk Associate

Prospect Engine LLC

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Tech Stack

TCP/IP

About the role

  • Effectively and efficiently provide desktop and remote technical support in a timely manner
  • Effectively install, configure, diagnose, troubleshoot, and repair hardware and related equipment including: PCs, laptops, mobile devices and printers.
  • Perform hardware/software inventory and software license tracking.
  • Assist in the training of Fortune staff in the use of PCs and basic network operations.
  • Ability to follow directions and complete tasks without micro-management
  • Excellent note taking and organizational skills
  • Ability to create step by step documentation on procedures and steps for technical tasks

Requirements

  • Minimum of 1 year hands-on experience with workstation support, including operating systems, applications, and hardware support in a Windows OS environment.
  • Minimum of 1 year experience of troubleshooting client-side networking and connectivity issues.
  • Proven experience in working with results-driven, customer-service oriented support teams.
  • Strong knowledge of Microsoft and TCP/IP networking and network printing.
  • Knowledge of networking technologies.
  • Strong MS Outlook, MS Office, and application support skills, including strong anti-virus and anti-spyware support knowledge.
  • High school diploma or equivalent (some college preferred).
  • A+ and Net + Certified preferred.
  • Excellent customer service skills.
Benefits
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
desktop supportremote supporthardware installationhardware troubleshootingsoftware inventoryWindows OSnetwork troubleshootingnetworking technologiesanti-virus supportanti-spyware support
Soft Skills
organizational skillsnote takingcustomer service skillsability to follow directionsability to create documentation
Certifications
A+ CertifiedNet + Certified