Client Services Representative
Prospect Engine LLC
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Job Level
About the role
- Manage the servicing of the existing clients, including handling customer servicing inquiries and dealing with escalated payment issues
- Ensuring the timely collection of statements and other documentation necessary for servicing
- Follow all changing guidelines within the servicing process and applicable policies due to changes in requirements or recommendations by CFPB, FRB and other regulatory agencies
- Determine the reason for cancellation and best course of action to assist in retention
- Increase contact rate effectiveness
- Responsible for managing high volume of phone calls for a large customer base
- Extensive knowledge of the firm's product offerings
Requirements
- Customer Service skills (verbal & written)
- Familiarity with debt settlement products
- Empathetic
- A history of meeting performance targets
- Team Player
- Maintaining a positive attitude
- Professionalism
- Excellent time management and prioritization skills
- Superior organizational skills
Benefits
- Paid time off 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceempathyteam playerprofessionalismtime managementprioritizationorganizational skillsverbal communicationwritten communicationperformance targets