American Sign Language Manager
Propio Aruba Realty
full-time
Posted on:
Location Type: Office
Location: Overland Park • Kansas • United States
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About the role
- Maintain contractor/staff consistency and commitment in a highly competitive industry
- Maintain operational structure and fill-rates within our 24/7 on-Demand portal, minimizing and preventing service gaps
- Schedule management using proprietary portals and scheduling platforms
- Oversee team activities on an individual and holistic level on DoD, WoW and MoM cadences
- Manage user accesses and settings for active members on our interactive portal
- Building workforce retention through relationships and incentive programs
- Working alongside operations and recruitment teams to forecast future staffing
- Data analytics and activity tracking to optimize scheduling and success rates
- Maintains strict patient confidentiality in accordance with HIPAA, FERPA, GLBA and/or regulatory requirements or policies and standards
- Participates in continuing annual educational programs by Propio
- Completion of daily activity logs, shifts and other documentation
- Other duties as assigned
Requirements
- BA degree or higher
- Strong foundational understanding of D/deaf culture and communities
- Advanced level computer skills
- Excellent resourcefulness, ownership, and attention to detail
- Thrives on fast-paced problem-solving and keeps daily operation stable
- Excellent English written and verbal communication (signing is a plus)
- Outstanding customer service and professional behavior
- Ability to manage confidential and sensitive information
- Trust building and cultural respect for the D/deaf/ASL communities
- Strong interpersonal skills, flexibility, and customer service orientation
- Demonstrates excellent listening skills
- Ability to interact, negotiate and communicate with people over video
- Demonstrates ability to follow directions and contributes to problem-solving
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analyticsscheduling managementactivity trackingadvanced computer skills
Soft skills
resourcefulnessownershipattention to detailproblem-solvingcustomer serviceinterpersonal skillsflexibilitylistening skillstrust buildingcultural respect
Certifications
BA degree or higher