Propio Aruba Realty

Implementation Specialist

• Provide hands-on, onsite support to maintain, inspect, and deploy equipment and services at client locations.
• Ensure equipment is secure, fully functional, and operating reliably while supporting hardware rollouts and addressing client needs to deliver a high-quality service experience.
• Perform routine inspections to ensure carts are stable, secure, and free of defects (e.g., loose screws, wobbling, damaged components).
• Repair or coordinate replacement of faulty parts.
• Assist with setup, installation, and deployment of new carts, tablets, and related hardware.
• Verify proper assembly and functionality.
• Conduct regular checks and on-site testing to ensure devices and carts are functioning properly in the client environment.
• Diagnose and resolve hardware and device issues.
• Collaborate with Supplier Help Desk and local IT; escalate and track issues as needed.
• Work closely with the client contact to address concerns related to hardware, service, or applications, providing hands-on assistance.
• Partner with the Client Success representative to support client satisfaction through responsive service and communication.
• Track maintenance, repairs, deployments, and recurring issues; provide updates and recommendations to improve reliability.

Implementation Manager