Prophix

Customer Account Manager

Prophix

full-time

Posted on:

Location Type: Hybrid

Location: Etobicoke • Canada

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Tech Stack

CloudSFDC

About the role

  • Proactively teaming with other departments in the management of the overall client relationship.
  • Actively prospect daily into customer base.
  • Evaluate, engage and expand sales requests with customers.
  • Manage and close complex sales cycles with key accounts while working in concert with Professional Services, Cloud Team, Direct Sales, Legal, Customer Support and Customer Success Departments.
  • Escalate significant opportunities as well as customer issues.
  • Create and rigorously update opportunities in our CRM.
  • Assist with managing and running marketing campaigns to nurture sales within the customer base.
  • Work with other departments to run customer enablement programs.
  • Perform other related duties as assigned.

Requirements

  • Minimum 3-5 years’ of direct or customer selling experience in software sales, CPM or Fintech Software preferred
  • A track record of achieving sales performance targets
  • CRM experience as a user (ex: Salesforce.com)
  • Strong computer skills with advanced working knowledge of Microsoft Office Suite
  • Working knowledge of CPM software is preferred
  • Ability to work collaboratively with colleagues and staff to create a results-driven, team-oriented environment
  • Deep understanding of on-premise and cloud business models
  • Excellent communication and customer-facing skills, effective public speaking skills and presence and proven ability to work with our customers’ senior management levels (ex: CFO, CIO, VP Finance, etc.)
  • Comfort using AI tools responsibly to support tasks such as research, drafting, or data review
  • Ability to learn new tools and adapt as technology evolves
  • Curiosity and openness to exploring new approaches
  • Collaborative mindset when working with teams and technology
  • Must be legally entitled to work in the country where this role is located
Benefits
  • Comprehensive health, dental, vision, and mental-health coverage
  • Retirement savings with employer contributions
  • Parental leave top-up
  • Annual wellness allowance
  • Generous paid time off including vacation and sick time
  • Social events, team activities, and opportunities to build community
  • Opportunities to participate in Environmental, Social, and Governance (ESG) initiatives
  • Quarterly Town Halls and Kickoffs that bring teams together to celebrate wins, share updates, and look ahead at what’s next
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software salesCPM softwareFintech softwaresales performance targetsCRM experienceMicrosoft Office Suitecloud business modelson-premise business modelsAI toolscustomer enablement programs
Soft Skills
collaborative mindsetcommunication skillscustomer-facing skillspublic speaking skillsresults-driventeam-orientedcuriosityopenness to exploring new approachesability to learn new toolsadaptability