PropertyMe

Backend Engineer

• Work closely with the Product Team to ensure we are solving the most critical problems
• Apply best software engineering practices when designing and implementing solutions
• Write high-quality code and tests to meet the needs of our customers
• Provide constructive and valuable feedback to your teammates in Pull Requests
• Support the practical use of Lean and Agile principles in software delivery

Senior Full Stack Engineer – .NET/Vue

Customer Support

• First point of contact for inbound support enquiries (responses via phone, email & chat)
• Respond to questions drawing on the PropertyMe knowledge base
• Triage requests and apply the most appropriate course of action
• Provide well composed, spelling & grammatically correct email and chat responses
• Keep comprehensive notes of all conversations with customers in our ticketing software (ZenDesk)
• Support and embrace any new customer service initiatives introduced by PropertyMe as required
• Contribute to the development of support resources by building out and maintaining the knowledge base, as well as creating clear and engaging help videos

Customer Support Specialist

Full-stack Engineer

• Work closely with the Product Team to ensure we are solving the most important problems
• Apply best software engineering practices when designing and implementing solutions
• Write high-quality code and tests to meet the needs of our customers
• Provide constructive and valuable feedback to your teammates in Pull Requests
• Support the practical use of Lean and Agile principles in software delivery

Mid-Level Full Stack Engineer

Compliance

• Maintain the AFSL compliance framework and ensure compliance with the Corporations Act
• Manage breach of reporting and maintain key compliance registers (breaches, incidents, conflicts, complaints)
• Oversee Design & Distribution Obligations (DDO) and financial resource compliance
• Provide regular compliance reporting to the Executive and the Board
• Support Board and Committee oversight of AFSL obligations
• Prepare compliance reports, agenda items, and meeting minutes
• Track regulatory commitments and maintain governance documentation
• Monitor regulatory developments and update Directors and Executive
• Oversee compliance with the non-cash payment facility
• Review product documentation (PDS, T&Cs, disclosures)
• Support regulatory aspects of product changes and initiatives
• Provide compliance guidance to Sales and Customer teams
• Ensure compliance with client money obligations and fund segregation
• Oversee reconciliation processes and escalation frameworks
• Work with Finance to maintain integrity of payment flows and support audits
• Maintain the AML/CTF Program and oversee KYC processes
• Manage AUSTRAC reporting and conduct AML risk assessments
• Monitor transaction and sanctions screening controls
• Run the compliance monitoring program and internal control testing
• Deliver compliance training and support regulatory change management

Compliance Manager

Growth Marketing

• Identify opportunities for upselling and cross-selling our products and services to existing clients
• Proactively identify, engage, contact and call existing customers using a range of outreach methods
• Surpass call and connect quotas each week
• Build and maintain strong, long-lasting relationships with customers in your segmentation
• Always be SELLING!
• Ensure all account activities are captured in Salesforce CRM
• Review customer feedback within your segment and work with your team to come up with ways to retain and engage your customers

Senior Full Stack Engineer – .NET/Vue

Customer Support Specialist

Mid-Level Full Stack Engineer

Compliance Manager

Customer Growth Specialist