Build and own internal-facing tools that automate core backoffice and post-enrollment workflows
Identify high-impact opportunities to reduce manual effort, improve accuracy, and increase operational efficiency
Partner with Product and Engineering to scope, ship, and iterate quickly on automation
Support and increasingly own key operational partner relationships, including FMOs
Manage carrier contracting and onboarding to enable GTM and state expansion
Build, maintain, and refine Intercom workflows and macros to support advisors effectively at scale
Use tools like Amplitude, Metabase, SQL, and spreadsheets to understand and improve Propel’s funnel
Partner with Product, Engineering, and Data to translate insights into execution and prioritization
Develop strong intuition for operational metrics and business performance
Partner with the CCO and our compliance consultant on annual compliance filings
Support compliance incident response and enrollment QA, automating processes where possible
Ensure compliance processes scale cleanly as the business grows
Contribute to the operations roadmap and annual planning processes
Support goal-setting, benchmarking, and company-wide communications
Develop as a trusted IC voice in planning and prioritization discussions

Requirements

3+ years of experience in a startup, management consultancy, or similarly fast-moving environment
Background in operations, analytics, or product preferred
Experience supporting a consumer-facing product is a plus
Strong bias toward action and iteration; comfort building imperfect systems and improving them over time
Excellent attention to detail and organizational skills, with the ability to manage multiple workstreams simultaneously
Comfort working with external partners across parallel initiatives
Strong SQL and Excel/Google Sheets experience
Familiarity with analytics tools such as Amplitude and Metabase
Clear, concise written and verbal communication skills
Experience in insurtech, Medicaid/Medicare, insurance brokerages, or adjacent regulated spaces is a big plus

Benefits

Meaningful work and a strong shared sense of mission
Remote-friendly work environment with a dog-friendly office in Downtown Brooklyn. The team meets in-person for optional retreats a few times per year.
20 Days of PTO
4% 401K match
$10k lifetime spend towards Carrot Fertility
Excellent Medical, Dental and Vision options
Other health and mental health focused benefits and perks

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLExcelGoogle Sheetsanalyticsautomationoperational metricscompliancedata analysisworkflow managementprocess improvement

Soft Skills

attention to detailorganizational skillscommunication skillsbias toward actioniterationrelationship managementproblem-solvingmulti-taskingtrustworthinessplanning