Propel, Inc

Operations

• Build and own internal-facing tools that automate core backoffice and post-enrollment workflows
• Identify high-impact opportunities to reduce manual effort, improve accuracy, and increase operational efficiency
• Partner with Product and Engineering to scope, ship, and iterate quickly on automation
• Support and increasingly own key operational partner relationships, including FMOs
• Manage carrier contracting and onboarding to enable GTM and state expansion
• Build, maintain, and refine Intercom workflows and macros to support advisors effectively at scale
• Use tools like Amplitude, Metabase, SQL, and spreadsheets to understand and improve Propel’s funnel
• Partner with Product, Engineering, and Data to translate insights into execution and prioritization
• Develop strong intuition for operational metrics and business performance
• Partner with the CCO and our compliance consultant on annual compliance filings
• Support compliance incident response and enrollment QA, automating processes where possible
• Ensure compliance processes scale cleanly as the business grows
• Contribute to the operations roadmap and annual planning processes
• Support goal-setting, benchmarking, and company-wide communications
• Develop as a trusted IC voice in planning and prioritization discussions

Senior Brokerage Operations Associate

Product Designer

• Own the end-to-end Marketplace user experience — from discovery and strategy through detailed execution — shipping high-quality, accessible product experiences.
• Define and drive Marketplace design strategy and vision, aligning cross-functional partners on what “great” looks like in the short-term and long-term.
• Build a Marketplace that feels personalized and opinionated, helping users quickly find the right offers with clarity and confidence — not just browse a generic catalog.
• Design for trust, clarity, and decision-making, ensuring Marketplace experiences are credible, easy to understand, and built for real-world constraints.
• Partner deeply with Product, Engineering, and Data to define goals, prioritize the roadmap, run experiments, and iterate quickly based on performance and user insights.
• Scale Marketplace into new verticals and categories, including Propel-branded products and services, while keeping the experience coherent and consistent.
• Raise the bar on craft and quality, through strong design direction, critique, and hands-on contributions to key flows and experiences.
• Help shape the Marketplace design team over time, including identifying skill gaps, supporting hiring, and setting a strong operating rhythm for execution.

Product Design Lead, Marketplace

Director

• Set and execute Medicare agency strategy, partnering with the GM of Healthcare and Strategy & Ops to define a 3-year plan, annual OKRs, and a GTM strategy that drives 5–7x enrollment growth by 2026
• Own financial performance, including P&L, budgeting, long-range financial modeling, and monthly business reviews with senior and cross-functional stakeholders
• Build and scale the brand and growth engine, partnering with Marketing to establish the agency brand and drive top-of-funnel demand across digital, advisor-assisted, and partner channels
• Lead cross-functional operations and execution, aligning product, operations, and growth roadmaps while scaling efficiently through automation and AI
• Expand market access and partnerships, owning state licensing and carrier appointment strategy, and deepening relationships with carriers, FMOs, and technology vendors (including commercial negotiations)
• Drive product strategy and platform expansion, using funnel metrics to prioritize high-impact bets, championing an AI-first roadmap, and leading expansion from mobile to web
• Ensure regulatory excellence, defining compliance strategy and overseeing the development of an industry-leading in-house compliance program in partnership with Ops and external experts
• Build and lead a high-performing team, hiring and developing cross-functional leaders while fostering a culture of ownership, empathy for low-income beneficiaries, and continuous learning

Medicare Agency Director

Data Scientist

• Contribute to software systems used by millions of low-income Americans
• Drive change through impactful data analysis and investigations
• Maintain reliable data pipelines to ensure trustworthy data.
• Work with product teams, starting with the marketplace team, but also potentially including the government benefits team, marketing, and growth.
• Effectively communicate with team members during projects, code review, etc.

Senior Product Data Scientist

Full-stack Engineer

• Build software systems used by millions of low-income Americans, helping to put dollars back in their pockets
• Build iOS and Android apps using Vue + TypeScript + Capacitor
• Develop significant server-side software using Python and Flask, backed by Postgres and Redis; leverage AWS offerings as well as other open source technologies
• Create software that is reliable, scalable, and maintainable
• Effectively communicate with team members during projects, code review, etc.
• Contribute to building our engineering culture and processes as we continue to scale
• Collaborate on deciding on the right projects, building great solutions, and helping your team succeed
• Work with our Product and Design team to scope projects and execute on innovative products
• Participate in our on-call rotation

Senior Full Stack Engineer, Healthcare

Marketing

• Optimizing and driving performance of Propel’s lifecycle marketing revenue program - defining strategy, setting channel mix, and driving growth while maintaining strong user engagement
• Translate strategy into executional excellence - partner with our marketplace and healthcare teams to run high-performing promotional campaigns across core channels (email, push, in app), and test new approaches for optimizing and engagement and conversion
• Manage and optimize lifecycle marketing performance, including forecasting and reporting performance to leadership and cross-functional partners
• Build a high-performing creative engine and developing testing frameworks and workflows that consistently deliver new creative winners
• Lead rigorous A/B and incrementality testing, using structured analytics to unearth learnings and drive step-change improvements in performance
• Advance our attribution and modeling capabilities by determining the optimal approach for attributing conversions and revenue to lifecycle marketing efforts and how to use modeling and other techniques to optimize performance
• Collaborate with marketplace, healthcare, and product teams to drive growth - ensuring cohesive messaging, seamless user journeys, and automating winning strategies to drive growth

Senior Brokerage Operations Associate

Product Design Lead, Marketplace

Medicare Agency Director

Senior Product Data Scientist

Senior Full Stack Engineer, Healthcare

Lifecycle Marketing Manager