Propel, Inc

Recruitment

• Strategic Partner to Hiring Managers: Go beyond the job description. You’ll help hiring managers clarify what they really need and shape the right role design, interview process, and success profile. You’ll bring strong judgment, curiosity, and the confidence to push for clarity when things are ambiguous.
• Full-Cycle Recruiting for Both Technical and Non-Technical Roles: You’ll own searches from end to end, including sourcing, interviewing, offer management, and closing. You’ll balance multiple pipelines at once with a sense of urgency and high accountability.
• Champion of Candidate Experience: Every touchpoint with Propel should feel human, transparent, and respectful. You’ll design and deliver a process where candidates feel seen and valued - even if they don’t get the job.
• Builder of Recruiting Systems and Practices: You’ll help improve our workflows, tools, and training to make the recruiting engine more efficient and scalable, particularly outbound efforts. You’ll share insights with the People team to drive smarter, faster, and more inclusive hiring.
• Mission Ambassador: You’ll tell Propel’s story to the world by communicating our values, vision, and impact in a way that inspires exceptional people to join our team.

Senior Recruiter

Customer Success Manager

• Drive our client strategy. Partner with CSMs to refine account strategies and ensure we hit ambitious annual growth targets across existing accounts. Design and implement GTM playbooks (pricing, QBRs, etc). Lead on GTM narratives and pitches when launching new products and initiatives.
• Lead a high-performing team. Coach our team of Customer Success Managers (CSMs) as they set account strategies, handle complex client situations, and seek opportunities to grow revenue. Support team growth and career development while establishing clear performance standards so team members know when they are exceeding, meeting, or falling short of expectations.
• Align GTM and Stakeholder Priorities. Build strong relationships with Sales, Marketing, Product, and Design teams to deliver results. Advocate for the customer success team’s interests and needs with cross functional partners. Manage and protect the customer success team’s time, bandwidth, and focus.
• Own and scale our systems. Work with Product to identify tools and platform improvements that help scale excellent customer experiences. Work with BizOps and Data to develop practices and processes for analytical problem-solving, insights, and reporting. Build systems to advise customers on campaign setup, optimization, and growth.
• Set the targets. Establish goals that push the team to a new level of growth and success, with metrics to measure individual and team performance. Partner with BizOps to ensure account-level goals ladder up to ambitious but achievable team targets.
• Drive us forward: Deliver account-level reporting to leadership that ensures we have a strong understanding of the health of the business and high-fidelity forecasts. Own a 12-month hiring plan to align with segmentation, portfolio balance, and business development pipeline.

Senior Recruiter

Head of Customer Success