Engage with newly signed enterprise customers as a Proofpoint product expert to implement Proofpoint solutions at their sites, typically using remote web conferencing tools.
Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.
Deliver training to customers and partners.
Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation.
Drive high levels of customer satisfaction.
Be a strong voice for your customers into the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments successful.
Coordinate with multiple parties -- internal departments as well as the customer --to ensure timely and satisfactory resolution to technical issues, and completion of projects.
Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization.

Requirements

5+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support
Experience in large systems design and project implementation for enterprise email environments
UNIX system administration experience
Broad technical knowledge of Internet products and technologies
A thorough understanding of Internet protocols and how they work, particularly HTTP, SMTP, IMAP, RFC822, LDAP, PKI
Knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc.)
Strong Sendmail and messaging infrastructure system administration experience
Ability to work at all levels of the organization both technically and politically

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

UNIX system administrationlarge systems designproject implementationInternet protocolsHTTPSMTPIMAPRFC822LDAPPKI

Soft Skills

customer satisfactioncommunicationcoordinationproblem-solvingtrainingtechnical expertisecollaborationdocumentationcustomer engagementpolitical acumen