Proofpoint

Senior Professional Services Consultant, EMEA

Proofpoint

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Senior

Tech Stack

FirewallsSMTPTCP/IPUnix

About the role

  • Engage with newly signed enterprise customers as a Proofpoint product expert to implement Proofpoint solutions at their sites, typically using remote web conferencing tools.
  • Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.
  • Deliver training to customers and partners.
  • Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation.
  • Drive high levels of customer satisfaction.
  • Be a strong voice for your customers into the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments successful.
  • Coordinate with multiple parties -- internal departments as well as the customer -- to ensure timely and satisfactory resolution to technical issues, and completion of projects.
  • Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization.

Requirements

  • Experience in a customer-facing technical field such as professional services, sales engineering, or technical support
  • Experience in large systems design and project implementation for enterprise email environments
  • UNIX system administration experience
  • Broad technical knowledge of Internet products and technologies
  • A thorough understanding of Internet protocols and how they work, particularly HTTP, SMTP, IMAP, RFC822, LDAP, PKI
  • Knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc.)
  • Strong Sendmail and messaging infrastructure system administration experience
  • Ability to work at all levels of the organization both technically and politically
  • Additional Languages would be advantageous (Italian/German/Spanish/French)
Benefits
  • Competitive compensation
  • Comprehensive benefits
  • Career success on your terms
  • Flexible work environment
  • Annual wellness and community outreach days
  • Always on recognition for your contributions
  • Global collaboration and networking opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UNIX system administrationlarge systems designproject implementationInternet protocolsHTTPSMTPIMAPRFC822LDAPPKI
Soft Skills
customer-facingtechnical expertiseproblem-solvingcommunicationcustomer satisfactioncoordinationtrainingdocumentationbest practicesinterpersonal