Workforce Resource Manager
Content Conspiracy
CloudCyber Security
Technical Support Representative
Proofpoint
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudCyber Security
About the role
- The Role: We are seeking a Technical Customer Support Specialist to join our team in a hybrid work environment.
- Do you have a passion for educating customers on technology solutions?
- Here in Proofpoint's Customer Support team, we take pride in delighting & empowering our customers by providing superior customer service and believe a friendly & helpful personality teamed with technical acumen are the keys to success.
- Do you have the need for speed? As our customer base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment.
- That means we also need to be excellent at multi-tasking and prioritizing.
- Ever spend time learning something new, just because you were curious?
- As part of a quickly expanding support team, we each have the opportunity to become subject matter experts!
- We value someone who can learn independently and quickly.
- Have a desire to work independently AND part of a team?
- We also believe it’s important to have demonstrated the ability to work independently or part of a team.
- While most the work we do is independent, we work as a team to meet the needs of all of our customers using collaborative techniques with others on the team.
- Your day to day
- Ensure high quality customer service and technical troubleshooting to both internal (Proofpoint Employees) and external customers (Administrators)
- Proactively research and integrate product changes into daily support process
- Maintain a consultative approach to customer support and program implementation
- Act as an intermediary between customers & internal teams to resolve escalated & technical issues
- Maintain the customer-facing knowledge-base documentation
- Perform other duties as assigned
Requirements
- Bachelor’s degree in a technology-related program, or an equivalent combination of education and work experience in a customer support role required, preferably supporting a SaaS product
- Experience troubleshooting browsers, networks, and general HTML is an added bonus
- Must enjoy the rewards and challenges of a large dynamic, collaborative group
- Adaptive skills, learns quickly, asks questions, and solves and resolves independently
- High energy, confidence, and enthusiastic attitude for customer support
- Demonstrate innate customer care with strong verbal and written communication skills
- Demonstrate smart decision making with attention to detail
- Ability to identify resources and achieve exceptional customer satisfaction
