Seamlessly integrate AI solutions (primarily Amazon Q) into existing systems and workflows, leveraging APIs to build connections with our services teams' tools.
Translate business requirements into AI-driven applications, utilizing prompt engineering techniques to optimize model performance.
Assist in the development and deployment of scripts and applications to embed AI into our processes, utilizing your technical programming skills.
Collaborate with Proofpoint's AI/ML team to ensure alignment and support for AI initiatives within the customer office.
Drive AI adoption across customer-facing teams through targeted support, guidance, and showcasing the value of AI solutions.
Support implementation of our data strategy, ensuring data quality, accessibility, and governance for optimal AI performance.
Monitor AI solution performance, gather user feedback, and identify areas for improvement.
Stay current with the latest AI trends and technologies, particularly in Generative AI and customer service.
Requirements
BS degree in Computer Science or a related technical field.
Experience with Python.
Strong data structures and algorithms, software design, complexity analysis, and debugging skills.
Experience building and deploying applications and services in AWS.
An understanding of Generative AI, including its challenges, impacts, and capabilities.
Proficiency in prompt engineering techniques and conversational AI platforms like Amazon Q or ChatGPT.
Strong business acumen, able to identify process improvement opportunities and articulate the business value of AI solutions.
Excellent communication, collaboration, and organizational skills.
Self-starter with the capacity to multitask effectively in a dynamic settings.
Understanding and experience working with customer-facing teams, such as professional services or customer success.
Benefits
Competitive compensation
Comprehensive benefits
Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Pythondata structuresalgorithmssoftware designcomplexity analysisdebuggingAWSprompt engineeringGenerative AIconversational AI
Soft skills
business acumencommunicationcollaborationorganizational skillsself-startermultitasking