Prompt Therapy Solutions Inc

Customer Support

• Prompt is a healthcare-focused B2B SaaS delivering modern software to rehab therapy businesses
• Assist clients via email support channel and establish as a key contributor within 6 months
• Respond to customer questions and requests regarding RCM and billing software via email using the help desk platform
• Triage tickets, perform escalations, and provide necessary details to internal teams
• Support engineering ticket creation, review, and prioritization
• Develop and maintain a deep understanding of product offerings to effectively respond to customer inquiries
• Promote customer satisfaction and loyalty by understanding customer needs and delivering value
• Identify opportunities to improve product and service features to enhance customer experience

Billing Tech Support Specialist, B2B SaaS

QA Engineer

• Prompt builds B2B enterprise software for rehab therapy businesses to improve patient outcomes
• QA Analyst focusing on manual testing to ensure product quality, consistency, and reliability
• Perform functional, regression, smoke, and acceptance testing on new and existing features
• Create detailed test cases and execute them to verify product functionality
• Identify, document, and communicate defects to the development team
• Collaborate with product, development, and design teams to review requirements and ensure alignment
• Maintain accurate records of test plans, test cases, and results
• Contribute to continuous improvement of testing processes and documentation
• Stay up-to-date on industry best practices for software testing