Promise

Data Scientist

• Train, fine-tune, and evaluate ML models and LLMs for real-world government use cases.
• Tackle challenges like OCR, document parsing, and classification to streamline services.
• Source, adapt, and operationalize models from both open-source and vendor ecosystems.
• Enhance automation, reduce manual processes, and boost system performance across the platform.
• Push forward scalable, ethical AI solutions that redefine how people access public support.

Data Scientist – AI

IT Support

• Act as a primary responder for helpdesk questions and requests, managing each situation from initial detection through to resolution, ensuring minimal disruption and maintaining transparency with all stakeholders.
• Own the process of provisioning and distributing laptops and workstations to our employees, ensuring the proper deployment of our security tools. This includes working directly with the MDM and security tooling to ensure a seamless experience for end users while enabling high security standards.
• Track requests through our ticketing system and maintain lightweight runbooks and documentation.
• Own and grow the process for providing high-quality support in response to requests for devices, new software, and user-level configuration changes.
• Continuously assess and improve our workflows around onboarding and offboarding, and implement them smoothly and efficiently as we grow our headcount.
• Own the uptime and maintenance of office equipment, including meeting rooms, A/V hardware, network gear, and user desk setup.
• Interact with employees in a way that projects our company values while keeping clarity around policies and expectations for maintaining a strong security posture.

Data Scientist – AI

IT Specialist