Promise

Account Executive

• Build and execute targeted account plans for government agencies and utilities.
• Navigate complex and slow procurement processes with patience and precision.
• Close new and expansion deals, delivering meaningful value to clients.
• Establish and grow relationships with senior stakeholders across public sector and regulated enterprises.
• Partner with Business Development and external advisors to generate and accelerate opportunities.
• Respond to and win strategic RFPs.
• Deliver tailored demos and presentations that align Promise’s products with each client’s needs.
• Partner with GTM leadership to design outbound strategies, define personas, and refine messaging for new verticals.
• Create structured prospecting workflows and continuously improve them based on performance data.
• Collaborate with Marketing and GTM Ops to improve lead quality, CRM accuracy, and pipeline performance.
• Deliver accurate forecasts and pipeline updates to GTM leadership.
• Share prospect feedback to inform the product roadmap and influence new features.
• Travel up to 50% to meet with customers and prospects.

Account Executive, Public Sector

Product Designer

• Shape design strategy for key product investments. Bring structure to amorphous, cross-cutting problem areas; define product primitives and patterns others can build on.
• Design end-to-end experiences. Create flows, interactions, and high-fidelity UIs that simplify complex, real‑world workflows for residents, caseworkers, and operational teams.
• Prototype to learn. Use rapid prototyping to explore approaches, validate with customers and GTM partners, and derisk big bets before we build.
• Evolve our design systems. Maintain and extend accessible, scalable components; ensure quality and coherence across surfaces.
• Partner across the business. Work shoulder‑to‑shoulder with PM/Forward Deployed Engineering to ship; collaborate with Sales to gather field insights, shape narratives, and enable adoption.
• Raise the bar. Lead critiques, mentor designers, and strengthen our product decision-making through clear storytelling and evidence.
• Close the loop. Instrument and learn from usage, support tickets, and qualitative research to iterate quickly post‑launch.

Marketing

• Design and run Account-Based Marketing (ABM) campaigns tailored to high-value government and utility accounts. Track and optimize ABM performance metrics including account engagement, pipeline velocity, and deal progression.
• Develop a content library including case studies (customer success stories), landing pages (for campaigns and RFPs), blog posts (thought leadership), whitepapers (educating buyers on complex topics), pitch decks (for sales presentations), one-pagers (quick reference for AEs), and competitive battle cards. Establish content workflows and templates so future content creation is faster and more consistent.
• Build messaging frameworks that communicate Promise's value to our buyer personas: technical buyers (IT/security), operational buyers (program managers/finance directors), and executive buyers (commissioners/CIOs). Position Promise against legacy vendors and competitors by highlighting what makes us different: modern fintech UX, proven outcomes, mission alignment.
• Build relationships with sector influencers including government associations, policy organizations, industry analysts, and trade publications.
• Build dashboards and reporting to track performance weekly/monthly and communicate impact to leadership. Establish processes for lead scoring, routing, and handoff to sales to ensure quality and speed.
• Collaborate on target account strategy: which accounts to prioritize, how to break in, who to engage, and what messaging to use. Increase velocity through long procurement cycles (6-18 months for government deals) by nurturing prospects, staying visible, and providing value at each stage.
• Create leave-behinds and follow-up materials that keep Promise top-of-mind during long sales cycles. Develop RFP response templates and libraries so AEs can respond to government procurements faster and more consistently. Train sales on new messaging, positioning, and collateral so they can use it effectively in conversations.

Founding Marketer

Full-stack Engineer

• Roll your sleeves up and build alongside the team, know the ins and outs of the product.
• Partner with Product and Design to prioritize the right features—balancing usability, scalability, and measurable real-world impact.
• Ensure the platform is secure, composable, and capable of supporting governments and utilities nationwide.
• Deliver features that make it easier for families to stay on track—like flexible installments, smart reminders, and personalized plans.
• Dive into technical details when needed, from debugging production issues to optimizing system performance.
• Leverage AI and automation to eliminate inefficiencies, reduce operational overhead, and free teams to focus on what counts.
• Partner with Customer Success and Operations to ensure seamless deployments and reliable performance in the field.
• Define and enforce standards for engineering quality, system reliability, and collaborative excellence.

Software Engineering Lead

Executive Assistant

• Own the CEO’s calendar end-to-end as a strategic operating system
• Make independent trade-offs to prioritize the highest-leverage meetings and relationships
• Anticipate preparation, travel, recovery, and focus needs when scheduling
• Protect deep work time and ensure the CEO’s energy is sustainably managed
• Manage CEO’s inbound and outbound communications with discretion and clarity
• Prepare concise briefs, context, and pre-reads for all key meetings
• Own end-to-end scheduling and coordination of the CEO’s business travel
• Create and maintain an operating playbook for workflows including decision principles, preferences, and escalation paths

Executive Assistant III, CEO

• Serve as the CEO’s primary on-site support in Fairfield and Oakland offices
• Keep the CEO on schedule throughout the day, actively managing transitions between meetings
• Monitor time in real time; flag delays, overruns, or schedule risks as they arise
• Help ensure meetings start and end on time whenever possible
• Manage food, beverages, and basic office needs during the workday
• Handle errands, supplies, and ad-hoc logistical requests to keep the day running smoothly
• Support office setup, readiness, and day-of execution for meetings and engagements
• Drive the CEO as needed between offices, meetings, and other business engagements
• Execute against the calendar, travel, and priorities set by the Senior Executive Assistant
• Communicate real-time updates, constraints, or changes back to the Senior EA
• Ensure on-the-ground realities (timing, traffic, energy, logistics) are reflected in calendar adjustments
• Follow and reinforce the operating playbook for in-person CEO support
• Provide feedback to improve standards, routines, and workflows over time

Account Executive, Public Sector

Product Designer

Founding Marketer

Software Engineering Lead

Executive Assistant III, CEO

Executive Assistant I, CEO