Promise

AI Research Scientist

• Drive the exploration and development of AI and machine learning models to streamline how individuals facing financial difficulty receive and interact with public services.
• Experiment with, train, fine-tune, and prompt AI systems ranging from traditional ML models to LLMs to power internal and external applications.
• Work on OCR, document understanding, document classification, and building generalist models for real-world use cases.
• Source from leading AI vendors, open-source models, and fine-tuned solutions and apply them to use cases impacting millions of people.
• Improve performance, efficiency, and automation across the platform to shape the future of government services and deliver social impact.
• Collaborate with cross-functional teams within the Engineering department in a hybrid work environment.

Senior ML/AI Researcher

Engineer

• Work directly with Promise’s utility and government customers to integrate our Payment Plans and Government products within their existing systems.
• Have a keen interest in customer success, digging deep into customers’ systems to understand their requirements and resolve their concerns.
• Work on Promise’s products themselves, building more reliability and automation into the implementation process from start to finish.
• Align with customers, cross team boundaries to determine scalable solutions, and document implementations for those who follow.
• Occasional on-site travel to customer locations is required.

Forward Deployed Engineer

• Work directly with Promise’s utility and government customers to integrate Payment Plans and Government products within their existing systems.
• Serve as a post-sales, customer-facing technical engineer, understanding customer requirements and resolving concerns.
• Build reliability and automation into the implementation process from start to finish.
• Collaborate across teams, determine scalable solutions, and document implementations for future teams.
• Occasionally travel onsite to customer locations and support customer success throughout implementation.

• Drive the exploration and development of AI and machine learning models to streamline how individuals facing financial difficulty receive and interact with public services.
• Experiment with, train, fine-tune, and prompt AI systems ranging from traditional ML models to LLMs to power internal and external applications.
• Work across areas including OCR, document understanding, document classification, and building generalist models.
• Source models and solutions from leading AI vendors, open-source models, and fine-tuned solutions and apply them to real-world use cases impacting millions.
• Improve performance, efficiency, and automation across the platform, shaping the future of government services and delivering social impact.

Frontend Engineer

• Design and deliver efficient and reusable frontend systems, orchestration layers, and components that will directly impact thousands of monthly users.
• Collaborate with designers and project managers to develop a compelling end-user experience on our web applications.
• Experiment with new design patterns, tooling, and frameworks and advocate for ways they can improve our applications.
• Identify and resolve issues in the product to maintain a high quality bar for our work.
• Collaborate with backend engineers to define services and APIs that the frontend consumes (and contribute backend code yourself when needed to unblock projects)
• Use modern web tools like React, Typescript, and GraphQL to streamline data flow from backend services to web pages and guide users through flows.