Prometheus Group

Account Manager

• Conduct discovery sessions, identifying pain points, and tailoring service offerings to align with customer goals and Business initiatives
• Generate and close opportunities for the Professional Services team
• Achieving sales metrics to build pipeline
• Coordinate account strategy with Software Sales Account Managers, Functional Consultants, and Leadership
• Create and deliver Proposals/Statement of Work based on compelling service value propositions to executive audiences
• Structure multi-year service agreements, navigating procurement processes, and negotiating terms that balance client needs and business goals
• Utilize Salesforce to manage opportunities through execution close
• Responsible for the scheduling of engagements with Professional Services resources
• Efficiently manage timelines of sales opportunities and project engagements
• Deliver on long-term client value, adoption, and satisfaction throughout all business units.

Services Sales – Account Management

Salesforce Administrator

• Administer user accounts, roles, profiles, permissions, and security.
• Design, build, and maintain custom objects, fields, workflows, process builders, flows, validation rules, and page layouts.
• Work with stakeholders to translate business requirements into scalable Salesforce solutions.
• Build reports, dashboards, and analytics to provide actionable insights.
• Maintain data integrity: deduplication, data imports/exports, data cleanup, validation.
• Manage integrations between Salesforce and other systems (e.g. ERP, marketing automation, support systems).
• Deploy changes (development → testing → production), maintain sandbox environments, perform release management.
• Stay updated on Salesforce features, best practices, and suggest enhancements.
• Provide training, documentation, and user support.
• Troubleshoot issues and resolve system bugs or usage challenges.

Account Executive

• Meet or exceed sales quota on a quarterly and annual basis
• Accurately forecast opportunity close dates within a quarter
• Create and execute close plans to advance opportunities in a quarter
• Sales and Territory Development (maintain 3x rolling pipeline)
• Build and present Quarterly Business Reviews (QBRs)
• Prospect for new business by researching industries, identifying potential clients, and making initial outreach efforts (i.e. cold calling, emails etc.)
• Regular outreach to ensure customer satisfaction and identify new sales opportunities
• Establish and maintain key relationships with assigned customer accounts.
• Develop and deliver presentations and coordinate high-level functional product demonstrations to new and existing accounts.
• Occasionally travel for trade shows and travel to customers
• Quantify real business savings to assist clients with internal business case creation
• Maintain Salesforce system with accurate customer, opportunity and daily activity (i.e. calls, conversations, emails, meetings etc.) information

• Be the trusted partner – understand customer priorities and position Prometheus as their critical strategic ally.
• Own your territory – design and execute territory plans that deliver predictable, repeatable growth.
• Close complex deals – lead enterprise sales cycles end-to-end, from prospecting to multi-stakeholder negotiations and expansion.
• Engage the C-suite – develop lasting, high-trust partnerships with senior decision-makers.
• Sell value, not features – deliver compelling, ROI-focused presentations, demos, and business cases.
• Expand accounts – uncover and drive upsell and cross-sell opportunities.
• Forecast with precision – maintain pipeline visibility and execute mutual close plans.

Senior Account Executive

Marketing

• Define and own the field marketing strategy for APAC, aligned to business priorities and growth objectives
• Partner with senior sales leadership to drive pipeline creation, acceleration, and revenue contribution
• Develop and execute a multi-channel mix of programs: strategic campaigns, industry events, account-based marketing (ABM), and digital demand initiatives
• Establish and track full-funnel KPIs (from lead to revenue), reporting regularly to executive stakeholders
• Influence go-to-market decisions with data-driven insights on regional performance, market dynamics, and customer engagement
• Manage regional budgets with full accountability for ROI and impact
• Build and scale ABM and field marketing playbooks, establishing best practices for the region
• Act as the senior marketing leader for APAC, ensuring regional needs are represented in global strategy

Senior Field Marketing Manager

Solutions Engineer

• Deliver engaging product demonstrations via online meetings, onsite visits, webinars, and industry events.
• Guide prospects through the technical capabilities of Prometheus solutions, mapping features to business outcomes.
• Provide expertise on business processes and workflows, showing how Prometheus can improve efficiency and safety.
• Manage the technical aspects of the sales process, including RFPs, RFIs, and scopes of work.
• Lead and support customer trials and proof of concepts, including consulting, configuration, and training.
• Conduct end-user training for customers and trial users.
• Create functional and technical documentation for new solutions before handoff to support teams.
• Collaborate with sales and internal teams as the voice of technical expertise during the sales cycle.
• Partner with customers to ensure solutions are implemented successfully and deliver measurable value.

Customer Success Manager

• Lead by Example
• Be a hands-on leader, directly managing a portfolio of strategic accounts while coaching and developing your team
• Retention & Renewals Ownership
• Own customer health, renewal outcomes, and expansion opportunities across the region — ensuring predictable revenue growth
• Customer Success Strategy
• Define and execute the regional customer success strategy to maximise adoption, value realisation, and long-term retention
• Executive Engagement
• Lead from the front in C-level relationships, ensuring Prometheus is positioned as a strategic partner in every account
• Team Leadership
• Recruit, mentor, and scale a high-performing Customer Success team, instilling a culture of accountability and excellence
• Business Reviews
• Drive and participate in executive business reviews (QBRs/EBRs) to showcase ROI, align on strategy, and influence roadmap adoption
• Cross-Functional Collaboration
• Partner with Sales, Product, Professional Services, and Support to deliver seamless customer outcomes and manage escalations
• Customer Advocacy
• Champion the voice of the customer internally, driving product and process improvements
• Operational Excellence
• Establish scalable processes, playbooks, and metrics that ensure both individual and team success

Customer Success Director

Business Development Rep

• Research target accounts to identify key initiatives and align them with Prometheus solutions
• Generate a steady flow of qualified opportunities for the sales team
• Proactively engage prospects daily through outbound calls, emails, and social outreach
• Support Account Executives with territory planning, account development, and opportunity creation
• Deliver initial product messaging and spark interest with new prospects
• Collaborate with sales leadership to refine prospecting strategies
• Track and manage activity in Salesforce with accuracy