Operations

• Develop and execute a strategic roadmap for IT infrastructure and operations to align with business objectives
• Lead and manage teams responsible for networks, cloud infrastructure, data centers and IT service management
• Execute Cloud Migration Journey and exit out of datacenters
• Ensure high availability, performance, and scalability of IT systems, including disaster recovery and business continuity planning
• Hold high standards for achieving availability of all teams
• Ensure timely and effective resolution of IT issues
• Work closely with Information security team to Implement IT security policies and best practices to protect company data and systems
• Manage vendor relationships, contracts, and service level agreements (SLAs) for IT infrastructure services
• Monitor and optimize IT infrastructure costs while identifying opportunities for innovation and improvement
• Support compliance teams to ensure compliance with relevant industry regulations and standards, such as SOC 2, PCII, SOX etc. are met
• Lead the adoption of cloud computing, automation, and emerging technologies to improve efficiency and agility
• Collaborate with various business units to understand requirements and deliver IT solutions that support growth and operational excellence
• Mentor and develop IT teams, fostering a culture of innovation, accountability, and continuous improvement
• Optimize ITIL & ITSM process within Operations
• Manage by metrics & show value add for Operations and Infrastructure space

Director of Infrastructure and Operations

Strategy & Operations Associate

VP Operations – Healthcare

Construction Operations Manager

Fixed Operations Performance Manager

Mid Shift Operations Leader