Director of Infrastructure and Operations

Progressive Leasing

full-time

Posted on: 9/27/2025

Location Type: Hybrid

Location: Utah • 🇺🇸 United States

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About the role

Develop and execute a strategic roadmap for IT infrastructure and operations to align with business objectives
Lead and manage teams responsible for networks, cloud infrastructure, data centers and IT service management
Execute Cloud Migration Journey and exit out of datacenters
Ensure high availability, performance, and scalability of IT systems, including disaster recovery and business continuity planning
Hold high standards for achieving availability of all teams and ensure timely and effective resolution of IT issues
Work closely with Information security team to implement IT security policies and best practices to protect company data and systems
Manage vendor relationships, contracts, and service level agreements (SLAs) for IT infrastructure services
Monitor and optimize IT infrastructure costs while identifying opportunities for innovation and improvement
Support compliance teams to ensure compliance with relevant industry regulations and standards, such as SOC 2, PCII, SOX
Lead the adoption of cloud computing, automation, and emerging technologies to improve efficiency and agility
Collaborate with various business units to understand requirements and deliver IT solutions that support growth and operational excellence
Mentor and develop IT teams, fostering a culture of innovation, accountability, and continuous improvement
Optimize ITIL & ITSM process within Operations
Manage by metrics & show value add for Operations and Infrastructure space

Bachelor's degree in computer science, Information Technology, or a related field (master's degree preferred) (or equivalent experience)
10+ years of experience in IT infrastructure and operations, with at least 5 years in a leadership role
Strong knowledge of cloud computing (AWS, Azure, or Google Cloud), networking, cybersecurity, and enterprise IT systems
AWS experience Preferred
Experience managing data centers, virtualization, and IT service management frameworks (ITIL)
Proven track record of achieving 99.99% availability of the critical systems and applications
Proven track record in leading and delivering large-scale IT projects
Strong analytical, problem-solving, and decision-making skills
Excellent leadership, communication, and stakeholder management abilities
Knowledge of regulatory compliance and risk management related to IT infrastructure
Experience managing SRE teams
Experience running Command Center is must
Experience running L2 support teams
Relevant certifications (e.g., ITIL, CISSP, AWS/Azure certifications) (preferred)
Experience with DevOps, automation, and AI-driven IT operations (preferred)
Familiarity with Agile methodologies and modern IT service delivery models (preferred)

Benefits

Work from home position (remote anywhere in the continental US)
Occasional travel for corporate office visits, conferences, vendor meetings, or data center visits
Employee Value Proposition: opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development

Tip: use these terms in your resume and cover letter to boost ATS matches.

cloud computingAWSAzureGoogle CloudnetworkingcybersecurityIT service managementdata centersvirtualizationDevOps

leadershipcommunicationproblem-solvingdecision-makingstakeholder managementanalytical skillsmentoringinnovationaccountabilitycontinuous improvement

ITILCISSPAWS certificationAzure certification