Operations Support Specialist
Profitero
contract
Posted on:
Location Type: Hybrid
Location: Wokingham • United Kingdom
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About the role
- Operations management for recurring change requests
- Manage assigned account update tasks to ensure a successful outcome for internal and external customers
- Resolve queries related to assigned account update tasks, escalating to senior management as required
- Action any account update tasks, according to the agreed team processes and procedures, and within the specified timescales
- Operational organisation, planning and monitoring
- Update timing plans according to SLAs and in conjunction with resourcing managers and other key stakeholders
- Ensure all account update schedules are updated in the Operations Schedule and JIRA
- Monitor and track the progress of assigned operational tasks against the planned time, ensuring timely communication in relevant Slack channels
- Follow the team’s best practices for all operational tasks at all times
- Analyse risks and issues, communicate avoidance and take mitigating actions
- Highlight and help to resolve any deviations from the agreed scope of planned maintenance tasks
- Highlight any ad hoc requests to prevent deviation from contractual scope
- Take ownership for your own knowledge enhancement related to Profitero products & services
- Highlights potential opportunities for improvement and participates in improvement initiatives
Requirements
- Experience in a technical support role or a related field
- Experience of owning and delivering an initiative in an operations environment
- Sound understanding of eCommerce, eBusiness tools, architecture, document management and database management
- Microsoft Project, Excel and Word at intermediate level
- Excellent organisational skills, decision-making, problem-solving and negotiation skills
- Ability to prioritise workload
- Multicultural awareness
- Excellent communication skills (including a good standard of written and spoken English)
- High level of education in a mathematical or technical field (advantage)
- Experience of supporting SaaS solutions for customers (advantage)
- Experience working with global clients and international colleagues (advantage)
- Second European Language (advantage)
Benefits
- competitive base salary
- attractive bonus
- employee healthcare
- life assurance
- group income protection
- dental care plan
- eye care scheme
- 24 hour on-line GP
- company pension
- cycle to work scheme
- 25 days off + bank holidays + birthdays off
- reduced gym membership
- social events
- employee referral scheme
- personal development plans
- Profitero Hero scheme
- flexible working hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportoperations managementeCommercedocument managementdatabase managementSaaS solutionsMicrosoft ProjectMicrosoft ExcelMicrosoft Word
Soft skills
organisational skillsdecision-makingproblem-solvingnegotiation skillsprioritisationmulticultural awarenesscommunication skills