ProfileTree - Web Design and Digital Marketing

Digital Operations Manager

ProfileTree - Web Design and Digital Marketing

full-time

Posted on:

Location Type: Hybrid

Location: Belfast • United Kingdom

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About the role

  • Oversee day-to-day operational performance across digital, web and client success teams
  • Identify operational bottlenecks and implement practical, long-term solutions
  • Develop and maintain operational documentation including systems, checklists and procedures
  • Work closely with senior leadership to support business planning and operational strategy
  • Help manage client expectations through accurate project scoping, processes and service delivery frameworks
  • Lead operational improvement initiatives from concept through to implementation
  • Foster a collaborative, high-performance culture across teams
  • Support recruitment, onboarding, staff development and retention initiatives
  • Monitor performance metrics and reporting to identify opportunities for improvement
  • Support project delivery by ensuring teams have clear structures, processes and resources
  • Continuously review and improve internal systems, processes and workflows

Requirements

  • Minimum 4 years’ experience in a similar operations, digital or management role
  • Proven leadership and people management experience
  • Strong organisational and operational planning skills
  • A proactive, solutions-focused approach to problem solving
  • Ability to identify opportunities for operational improvement and implement them effectively
  • Excellent communication and stakeholder management skills
  • Experience working with CRM systems, project management platforms and operational reporting tools
  • Strong attention to detail and ability to manage multiple priorities
Benefits
  • 33 days’ annual leave (pro-rata)
  • Additional day’s annual leave for each year of service (uncapped)
  • Hybrid role
  • Staff development
  • Regular team events and activities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational performanceoperational documentationproject scopingservice delivery frameworksperformance metricsoperational improvementprocess improvementworkflow managementstaff developmentrecruitment
Soft Skills
leadershippeople managementorganisational skillsproblem solvingcommunicationstakeholder managementattention to detailcollaborationhigh-performance culturemulti-priority management