Product Marketing Alliance

Customer Success Manager

• Onboard and Educate: Guide new members through the onboarding process, ensuring they understand how to use our products take full advantage of our offerings and realise value quickly.
• High-Touch Account Management: Maintain regular, proactive communication with high-value clients to understand their evolving needs, address challenges, and ensure they receive maximum value from our offerings. Conduct check-ins, share insights, and provide strategic recommendations to strengthen partnerships.
• Collaborate Across Teams: Work closely with sales, product, and content teams to ensure a seamless member experience and provide feedback to help improve our offerings.
• Measure and Report: Track and report on key success metrics, using data to identify trends and inform decision-making.
• Upsell and Cross-sell: Identify opportunities to expand our footprint within existing accounts by recommending additional products or services that meet the client's needs.
• Identify Growth Opportunities: Work with the Commercial Director to identify and capitalise on new commercial opportunities, including large team deals.