Procentia - Pensions Software Solutions

Operations

• Work across teams and functions to understand current ways of working
• Identify quick wins and practical improvements
• Support organisation-wide transformation and connect people and processes
• Review existing processes and agree clear improvements
• Use data and operational insight to highlight where improvements are needed

Process Improvement Analyst

SDET

• Support a client-focused approach by contributing to quality outcomes across delivery.
• Engage with stakeholders to understand testing scope, requirements, and expectations.
• Communicate test progress and findings clearly to technical and non-technical audiences.
• Contribute to the creation of Test Plans and supporting test artefacts.
• Write and execute test cases aligned to defined requirements and acceptance criteria.
• Perform testing across web and mobile environments using appropriate tools.
• Work to agreed deadlines, managing time effectively across assigned tasks.
• Support validation of solutions against requirements, Definition of Ready, and Definition of Done.
• Identify, document, and report defects with clear supporting evidence.
• Assist in troubleshooting issues and contribute to problem solving activities.
• Provide objective feedback to support improvements in product quality.

Graduate Test Engineer

Project Manager

• Managing a team (size varies with project size, and as a senior PM you’ll get the bigger more complex ones or multiple deliveries to manage at the same time) of implementation consultants, business analysts, developers, testers and release managers
• Working closely with our clients to agree delivery requirements, milestones, governance, and agreed ways of working
• Working on projects worth upwards of £3m or multiple smaller deliveries
• Writing a Project Initiation Document (PID) and running project kick off meetings
• Developing and maintaining a project plan in MSP
• Operating within PMO standards and Procentia Ways of Working, adhering to internal governance and mainting those standards throughout delivery

Senior Project Manager

System Administrator

• Manage and administer Azure-hosted IT infrastructure, including virtual machines, networking, storage, monitoring, backup and supporting platform services.
• Manage native Azure services to ensure appropriate performance, scalability, security, resilience and operational reliability.
• Monitor and troubleshoot services and resources, including virtual machines, databases, storage, backup and monitoring solutions across internal and client-facing Azure environments.
• Configure and support various SaaS applications used across the organisation, such as Microsoft 365, Business Central and Azure DevOps.
• Adhere to security best practices to protect company data and infrastructure from potential threats and vulnerabilities.
• Feed into Data Security as a company-wide responsibility – ISO27001, SOC1/2, Cyber Essentials Plus.

IT Systems Administrator

Implementation Specialist

• You are primarily responsible for the implementation and maintenance of pensions benefit calculations within our “IntelliPen” administration system to meet our clients’ requirements, including but not limited to, Defined Benefit and Defined Contribution scheme designs, pension increases, equalised GMPs and valuations.
• Additional duties include the configuration of workflows, data maintenance screens, interfaces with other systems, pensioner payroll, data migrations and reporting
• Meeting with clients to gather requirements
• Communicating with clients throughout the software customisation process to obtain feedback and approval.
• Customising software systems based on clients’ individual needs and specifications.
• Educating clients on how to use IntelliPen and customised system features.
• Engaging with our training team when required.

Implementation Consultant – Calculations

Consultant

• Supporting organisational effectiveness and business reinvention
• You’ll help assess how the business works today, identify opportunities to improve operating structures, processes, governance and ways of working, and support changes that make the organisation more effective, scalable and value-led.
• You’ll support the Organisational Effectiveness workstream within Catalyst, helping translate transformation objectives into practical actions, clear deliverables and measurable outcomes.
• You’ll help establish baseline measures, performance frameworks and reporting artefacts that give leaders better visibility of organisational performance, risks, opportunities and progress.
• You’ll use data, stakeholder feedback, process insight and business analysis to identify improvement opportunities, support prioritisation and help build the case for change.
• You’ll help identify, shape and deliver practical improvements that remove friction, reduce duplication, improve efficiency and create measurable value for colleagues, clients and the wider business.

Business Consultant

Support Engineer

• People management of Support Consultants and Technical Support Consultants
• Leading team training and development, including structured upskilling in Python, Azure, SQL especially for troubleshooting, automation, and diagnostic efficiency
• Objective setting, employee motivation and professional development planning
• Acting as the SME for complex technical issues, including major incidents
• Identifying hardware/software solutions and contributing to continuous improvement
• Leading by example and supporting the team in achieving company goals
• Diagnosing and resolving advanced faults
• Managing escalations internally and externally, ensuring major incidents are resolved within SLA and coordinating cross‑team activity
• Contributing to lessons‑learned sessions and RCA documentation (CAPA)
• Responding to Zendesk tickets and supporting clients via phone, Teams and email