Probo Medical

Product Analyst

• Provide Salesforce Architecture recommendations to stabilize the environment.
• Drive integration with ERP solutions to decouple Salesforce functionality.
• Administer and maintain Salesforce platform including user account management and security settings.
• Configure Salesforce objects, fields, workflows, and process automation for business needs.
• Provide ongoing support and training to end-users to ensure effective adoption.
• Collaborate with cross-functional teams to gather requirements and translate them into system solutions.
• Perform system monitoring, troubleshooting, and performance optimization.
• Implement data management best practices including deduplication and cleansing.
• Create and manage reports, dashboards, and analytics for business decision-making.
• Stay updated on new Salesforce features and recommend improvements.
• Assist in system integrations with third-party applications.
• Ensure compliance with Salesforce best practices, governance, and security protocols.

Salesforce Product Analyst

Product Manager

• Provide Salesforce Architecture recommendations to stabilize our environment.
• Drive the integration with our ERP solution to decouple functionality that currently exists in Salesforce.
• Administer and maintain the Salesforce platform, including user account management, security settings, and data integrity.
• Configure Salesforce objects, fields, workflows, process automation, and validation rules to support business needs.
• Provide ongoing support and training to end-users to ensure effective adoption and utilization.
• Collaborate with cross-functional teams to gather requirements and translate them into system solutions.
• Perform system monitoring, troubleshooting, and performance optimization to ensure stability.
• Implement data management best practices, including deduplication and data cleansing.
• Create and manage reports, dashboards, and analytics to support business decision-making.
• Stay updated on new Salesforce features and capabilities and recommend improvements.
• Assist in system integrations with third-party applications and other business platforms.
• Ensure compliance with Salesforce best practices, governance, and security protocols.

Salesforce Product Owner

Customer Support

• Provides the key interface between the customer and company.
• Communicates clearly, concisely, and accurately by phone and electronically.
• Addresses incoming inquiries and qualify customers’ needs.
• Processing orders and order confirmations, creating and following up on quotations, providing order delivery information, offering cost-saving alternatives and/or related products if available, problem solving, addressing customer complaints, answering general inquiries.
• Assists other departments as needed.
• Maintains working knowledge of customer support policies and processes.
• Always maintains customer focus and provides solutions to customer needs.
• Follows customer support processes and completes tasks with a high degree of accuracy.
• Maintains superior product knowledge.
• Meets/exceeds individual and departmental goals.
• Works effectively with other departments to meet customer needs.
• Engage team members to maintain customer support expectations.
• Maintains professional working relationships with customers, colleagues, suppliers and management.

Salesforce Product Analyst

Salesforce Product Owner

Customer Service Representative – Biomed Parts