Probo Medical

Field Engineer

• Responsible for the installation and service of OEM medical devices which will include electrical, mechanical and software components.
• Complete scheduled preventive maintenance, unplanned maintenance and perform any required equipment upgrades.
• Establish and maintain a high level of customer satisfaction through service excellence.
• Ensure accurate and timely completion of records of all installations and deinstallations, repairs and maintenance and of all regulatory compliance paperwork.
• Train customers on basic operation and use of medical devices.
• Manage inventory, keep accurate records, and return unused and failed parts promptly.
• Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime.
• Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
• Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
• Promote service contract offerings and assist Sales in selling service agreements to customers within your assigned territory.
• Provide on-call service coverage on a rotating basis, as needed.

Field Technical Engineer

Product Analyst

• Provide Salesforce Architecture recommendations to stabilize the environment.
• Drive integration with ERP solutions to decouple Salesforce functionality.
• Administer and maintain Salesforce platform including user account management and security settings.
• Configure Salesforce objects, fields, workflows, and process automation for business needs.
• Provide ongoing support and training to end-users to ensure effective adoption.
• Collaborate with cross-functional teams to gather requirements and translate them into system solutions.
• Perform system monitoring, troubleshooting, and performance optimization.
• Implement data management best practices including deduplication and cleansing.
• Create and manage reports, dashboards, and analytics for business decision-making.
• Stay updated on new Salesforce features and recommend improvements.
• Assist in system integrations with third-party applications.
• Ensure compliance with Salesforce best practices, governance, and security protocols.

Field Technical Engineer

Salesforce Product Analyst