Probatix

Operations

• Customer support: Handling and responding to support inquiries (email, ticketing system), solution-oriented and independently.
• Fulfillment & Logistics: Supporting and coordinating our shipping and logistics processes — from test kits to returns.
• Process improvement: Analyzing existing workflows, identifying weaknesses and implementing pragmatic improvements.
• Measurability & KPIs: Defining, tracking and evaluating operational metrics (e.g., turnaround times, ticket backlog, error rates).
• Cross-functional collaboration: Close cooperation with the Operations Lead, Customer Success, Tech, logistics partners and laboratories.
• Special projects: Contributing to operational projects such as process automation, tool implementation or scaling new workflows.
• Ownership in daily operations: Identifying, resolving and closing issues without passing them on.

Operations Manager

Backend Engineer

• Development & optimization: Backend development with PHP 8, Symfony 7 and API Platform.
• Integrations & data flows: e.g., Mirth Connect, HL7, FHIR — building robust, secure interfaces.
• API design: Building and evolving internal and external APIs (versioning, authentication, rate limiting).
• Collaboration: Close cooperation with Frontend (React) and Product teams; well-defined interfaces and clear handovers.
• Quality: Unit and integration tests, code reviews, clean code practices and security best practices.
• DevOps & infrastructure ownership: CI/CD, containerization (Docker), orchestration (e.g. Kubernetes), Infrastructure as Code, observability (logs, metrics, tracing), alerting and incident handling.

Operations Manager

Backend Developer